Assistant Manager - Fairmont Fit & Recreation

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

Job Responsibilities:

1. Operational Management:

   • Oversee the day-to-day operations of the Fitness and Recreation areas.
   • Ensure the facilities are clean, well-maintained, and adequately stocked with necessary equipment and supplies.
   • Monitor and ensure all guest services and activities are of high quality.
   • Handle guest inquiries and resolve complaints in a professional and efficient manner.
   • Supervise fitness instructors, recreation staff, and other team members.

2. Team Management:

   • Assist in hiring, training, and motivating fitness and recreation staff.
   • Conduct performance reviews and provide ongoing feedback to staff.
   • Ensure staff adheres to policies, procedures, and safety standards.
   • Promote teamwork and a positive working environment.

3. Guest Experience:

   • Ensure a personalized and high-quality guest experience in the fitness and recreation areas.
   • Develop and implement new programs, fitness classes, and recreational activities for guests.
   • Ensure the wellness services and programs are aligned with the brand’s standards of excellence.

4. Administrative Duties:

   • Assist in budgeting, scheduling, and ordering supplies and equipment.
   • Maintain accurate records, including attendance, inventory, and financial reports.
   • Assist with marketing initiatives and the promotion of fitness and recreational programs.

5. Health and Safety Compliance:

   • Enforce health and safety policies, ensuring all staff is properly trained.
   • Ensure the proper usage of fitness equipment and provide safety briefings to guests.
   • Respond quickly and appropriately in emergencies.

Qualifications:

• Education:

  • Bachelor’s degree in Sports Management, Physical Education, Recreation Management, or a related field (preferred).
  • Relevant certifications in fitness, wellness, or recreation (e.g., CPR, First Aid, Fitness Instructor certifications).

• Experience:

  • Prior experience in a similar role, ideally in a hotel, resort, or fitness facility.
  • At least 2-3 years of experience in a supervisory or management role.
  • Strong background in fitness, recreation, or wellness programs.

• Skills:

  • Excellent leadership and communication skills.
  • Strong organizational and time management skills.
  • Ability to work under pressure and handle multiple tasks.
  • Proficiency in fitness-related technologies and software (e.g., scheduling and booking systems).
  • Ability to foster a positive and motivating environment for both staff and guests.

• Physical Requirements:

  • Ability to lift and move fitness equipment or supplies.
  • Ability to stand, walk, and interact with guests for extended periods.