Assistant Manager - CLOCKWORK

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

THE OPPORTUNITY: 

Join the team at Fairmont Royal York’s iconic Clockwork bar as an Assistant Manager and help us create unforgettable moments for our guests. This is your chance to lead a passionate team in a fast-paced, luxury environment where exceptional service is the standard. You’ll be at the forefront of our operations, ensuring flawless execution of daily tasks while driving guest satisfaction and team success. If you’re a natural leader with a flair for hospitality, this role offers the perfect platform to elevate your career and make your mark on one of Toronto’s most celebrated venues. 

IN THIS ROLE YOU’LL GET TO: 

• Oversee Daily Operations: Supervise restaurant employees, facilities, and costs while ensuring high standards of service, quality, and cleanliness. 

• Guest & Employee Satisfaction: Continuously monitor and improve guest satisfaction (GSI) and employee satisfaction (EOS) metrics. 

• Staff Management: Handle recruitment, training, performance management, and scheduling to maintain optimal staffing levels. 

• Financial & Marketing Oversight: Manage operating costs, implement creative promotional programs, and contribute to budgeting and sales growth. 

• Health & Safety Compliance: Ensure adherence to health and safety regulations, including cleanliness inspections and WHMIS training. 

• Administrative Duties: Conduct scheduling, maintain logbooks, and track sales statistics, ensuring smooth daily operations. 

• Collaboration & Leadership: Work closely with the Clockwork Manager, Executive Restaurant Chef, and other departments to drive team success and achieve business goals. 

WHAT WE’RE LOOKING FOR: 

• Proven Experience: 2+ years as an Assistant Restaurant Manager, with a track record of success. 

• Leadership Excellence: Strong leadership skills to inspire and guide your team. 

• Product Knowledge: In-depth understanding of food and beverage offerings. 

• Communication Skills: Exceptional interpersonal and communication abilities; fluency in English is essential. 

• Industry Expertise: Experience in a unionized environment and familiarity with LLBO policies are a plus. 

• Certification: Smart Serve Certification is required. 

Physical Aspects of Position include but are not limited to the following:  

• Constant standing and walking throughout shift 

• Frequent lifting and carrying up to 30 lbs 

• Constant kneeling, pushing, pulling, lifting 

• Frequent ascending or descending ladders, stairs and ramps 

What’s in it for you?
• Free Meals: Tasty meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our CSR, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

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