Assistant information technology Manager

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• Assist the IT Manager in managing day-to-day IT operations and services.
• Supervise and support IT staff, including help desk, systems, network, and technical support teams.
• Monitor and maintain servers, networks, computers, software, and other IT infrastructure.
• Ensure the availability, reliability, and performance of IT systems and applications.
• Provide technical support and troubleshoot hardware, software, network, and system issues.
• Manage user accounts, access permissions, email systems, and IT-related security controls.
• Assist in implementing and maintaining cybersecurity policies, procedures, and controls.
• Monitor system backups and disaster recovery procedures to ensure business continuity.
• Assist with IT projects, system upgrades, software implementations, and technology deployments.
• Coordinate with external IT vendors, service providers, and technology partners.
• Maintain IT documentation, asset inventories, configurations, procedures, and technical records.
• Monitor IT performance, identify recurring issues, and recommend improvements.
• Assist with IT budgeting, procurement, licensing, and technology resource planning.
• Ensure IT systems and processes comply with organizational policies and applicable regulations.
• Train and guide employees on IT systems, applications, cybersecurity awareness, and best practices.
• Prepare IT reports, performance metrics, and updates for the IT Manager and senior management.
• Participate in developing and enforcing IT policies, standards, and procedures.
• Provide technical assistance during emergencies, system outages, and critical incidents.
• Perform other IT-related duties assigned by the IT Manager.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• 3–5 years of relevant IT experience, preferably with supervisory or management responsibilities.
• Strong knowledge of computer networks, servers, operating systems, cybersecurity, and IT infrastructure.
• Experience with Microsoft 365, Windows environments, cloud technologies, and IT service management is preferred.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good knowledge of IT security principles and data protection practices.
• Excellent communication, organizational, and leadership skills

experience is an asset
Fluency in English, additional languages are a plus