Assistant In-Room Dining Manager

Raffles Hotels & Resorts is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts extends beyond location, decor or amenities. The colleagues are inspired by the Raffles brand promise: “Raffles is an oasis for the well travelled, offering emotional luxury.” Stories of excellence are widely shared and celebrated, creating a sense of pride and inspiration. Together, we are committed to building a highly engaged workforce and creating a great workplace culture.

Raffles Jakarta is located in the central business district within Ciputra World 1, a prestigious emerging commercial club comprising a shopping mall, an office tower, Raffles Residences tower and the Ciputra Artpreneur art museum and theatre.  Raffles Jakarta features 173 well-designed rooms and suites exuding the elegant style of Raffles hotels around the world, and the Raffles Club.  Food & beverage venues include Raffles’ iconic Writers Bar, the innovative all-day dining Arts Café, Raffles Patisserie, and the Dining Room, a venue for bespoke dining experiences. The 2,600 square meter ballroom is one of the largest in Jakarta, and along with state-of-the-art meeting rooms are the city's finest venues for social events and conferences.  For leisure, the hotel offers a Raffles spa, gymnasium, outdoor pool, Jacuzzis, Navina pool bar, tennis courts and a jogging track.  The décor of Raffles Jakarta features unique concepts of art and colours, with inspiration drawn from the distinctive style of renowned Indonesian artist Hendra Gunawan.

“Embark on a unique career experience, a joyful journey of self-discovery” is our talent development motto. At Raffles Jakarta colleagues are passionate about transforming, assisted by the leadership team through mentoring and coaching sessions with great conversations that enable them to feel free to discover and unleash their unique potentials to achieve excellence.

 If you would like to continue your episodes of excellence with Raffles Jakarta and at the same time focus on becoming your better self, consider joining us as:

Assistant In-Room Dining Manager

The Assistant In-Room Dining Manager oversees and manages all aspects of the in-room dining operations. The Assistant In-Room Dining Manager assists in ensuring the efficient and seamless delivery of exceptional dining experiences to guests in their rooms. This includes coordinating and supervising the in-room dining team, maintaining high service standards, and ensuring guest satisfaction. The Assistant In-Room Dining Manager plays a crucial role in menu development, staff training, inventory management, and cost control. They work closely with various departments to ensure smooth communication and coordination, and they assist in resolving guest inquiries and concerns.

1. Education: A bachelor's degree in hospitality management, hotel management, or a related field. Relevant certifications or training in food and beverage service, hotel operations, or guest service management is beneficial. 
2. Experience: Previous experience in food and beverage operations, particularly in in-room dining or banquet service, is highly desirable expected. 
3. Strong Leadership Skills: The Assistant In-Room Dining Manager should demonstrate strong leadership abilities, including the ability to motivate and inspire a team, provide clear direction, and effectively delegate responsibilities. 
4. Exceptional Guest Service Skills: A focus on delivering exceptional guest service. The candidate should possess excellent interpersonal and communication skills to interact with guests, resolve issues, and ensure guest satisfaction. 
5. Knowledge of Food and Beverage Operations: A comprehensive understanding of food and beverage operations, including menu planning, order taking, service delivery, and quality control, is crucial. Familiarity with luxury dining trends and an understanding of the specific requirements of in-room dining service are advantageous. 
6. Financial Acumen: The Assistant In-Room Dining Manager should possess a basic understanding of financial management, including cost control, budgeting, and revenue management principles. Experience in managing inventory, analyzing financial reports, and implementing cost-saving strategies is beneficial. 
7. Organizational and Time Management Skills: Strong organizational skills and the ability to manage multiple tasks simultaneously are necessary for success in this role. Effective time management, attention to detail, and the ability to prioritize tasks are essential. 
8. Teamwork and Collaboration: The candidate should be a team player with the ability to collaborate effectively with other hotel departments and work harmoniously in a fast-paced, dynamic environment. 
9. Adaptability and Problem-Solving Abilities: The Assistant In-Room Dining Manager should be adaptable to changing circumstances, have a proactive approach to problem-solving, and be able to make sound decisions under pressure. 
10. Knowledge of Health and Safety Regulations: Understanding and adhering to health and safety regulations, including food handling and hygiene standards, is critical.