Assistant Housekeeping Manager

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• To assist the Executive Housekeeper in overseeing the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed.
• To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service.
• To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.
• To ensure the up keeping of all the front of the house, including the hotel entrance.
• To ensure the up keeping of all the designated heart of the house areas.
• To check regularly the night shift for cleaning.
• To ensure appropriate stock level for the smooth run of the Housekeeping and to approve requisitions accordingly.
• To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.
• To supervise the Pest Control service as per established areas and schedules.
• To implement housekeeping related HACCP procedures.
• To be involved in sustainable development and to apply energy and waste management.
• To supervise cost control and to suggest saving programs.
• To ensure all linen and uniform management and handling procedures are respected.
• To implement Focus and other financial procedures.
• To supervise and control Lost and Found, maintain records and mail packages to clients.
• To be aware of all VIPs visiting or staying in the hotel.
• To personally inspect VIP rooms.
• To make regular room and public area inspections.
• To follow up on the Out of Order and Out of service rooms.
• To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding usual and unusual guest requests.
• To review the Night Audit reports related to the Housekeeping.
• To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
• To ensure a proper coverage and supervision of the Housekeeping sections at all times.
• To set performance targets for all associates and constantly monitor and increase heartist productivity.
• To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
• To ensure the strict control of room keys and section keys.
• To implement and follow up daily check lists.
• To respect schedules, terms and deadlines as agreed with the Management.
• To conduct a daily line up briefing with the Housekeeping supervisors to recapitulate tasks and activity.
• To share daily activity highlights with the Executive Housekeeper, including internal and external guest opportunities.
• To assist the Executive Housekeeper in fulfilling administrative responsibilities and monitoring activities. To replace her whenever needed
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To call the Executive Housekeeper or the DOR for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.
• To ensure that Guest History records are accurately followed-up.
• To ensure a proper use of the telephone etiquette as per Sofitel standards.
• To interview potential candidates and to assist in new heartists integration in liaison with the T&C Department.
• To ensure trainings and regular “refresher” courses are conducted and attended as scheduled.
• To carry out any other reasonable duties as assigned by the Executive Housekeeper and the Director of Rooms

The following knowledge, skills and abilities are required:

• Attention to detail, style and aesthetics of hotel is critical.
• Outstanding verbal and written communications skills.
• Ability to attract new, dynamic talent who compliment the vision of the department / hotel.
• The ability to react and adjust to changing business environment and lead the team in ensuring efficient financial management of the department.
• A creative and inventive assistant manager who operates in a space where there is no box.
• College Degree in Hospitality or similar field.
• 2 years experience in similar role.
• Fluent in English, Arabic and French