Assistant Housekeeper - Seasonal, Part Time

Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour.

This Forbes Recommended, Four-Star property offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada’s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel’s sophisticated Lobby Lounge. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural beauty.

What is in it for you: 

Employee benefit card offering discounted rates at Accor properties worldwide 

Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel

Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler

Opportunity to develop your talent and grow within your property and across the world! 

Complimentary meal during your shift through our Colleague Dining Program 

Complimentary uniform laundering

Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks

Access to our company-matched Defined Contribution Pension Plan (DCPP)

Opportunity to develop your talent through coaching and our Leadership Mentoring Programs

Full rate pay of $24.21 to 27.67

What you will be doing:

Acts as the key contact for the Room Attendants, ensuring information is communicated, procedures are in place, standards are met and challenges are resolved

Inspects VIP arrivals and stayovers, All Accor Members arrivals and follows up on special VIP and FPC requests

Performs routine inspections on Room Attendants, relating to corporate room standards and provides assistance or support to make necessary corrections

Handles general inquiries by Room Attendants regarding guest requests and may provide information concerning daily operation of overall housekeeping department.

Assist the Senior housekeeper with daily duties to ensure efficiency and effectiveness of the housekeeping operation

Ensures Fairmont standards are met and exceeded

Other duties as assigned

Your experience and skills include:

Fluency in English (verbal & written) essential

High school diploma preferred, or equivalent

Housekeeping environment

Proven training skills

Experience with hotel Property Management System, Micros-Fidelio desirable

Proven ability to help motivate change

Must be proactive with a meticulous eye for detail

Strong organizational, supervisory and communication skills

Must be able to convey information and ideas clearly

Must be able to evaluate and select among alternative courses of action quickly and accurately

Must work well in stressful, high-pressure situations

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guest

Physical Aspects of Position (include but are not limited to): Frequent standing and walking, Frequent bending and kneeling, Frequent carrying and lifting

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS