1. Full-Time
  2. Permanent
  3. RIXOS
  4. Rooms


RIXOS RIXOS AMWAJ, Sharm El-Sheikh, Egypt



Assistant Guest Relations Manager


India, Middle East & Africa

Job Description

  • Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.
  • Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
  • Build a good relationship with guests.
  • Handle guests’ complaints and comments tactfully and efficiently.
  • Handle all administration work pertaining to cashier/bar operation requirement and company’s policies.
  • Maintain department communication logbook and updated notice board.
  • Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.
  • Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations.
  • Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features.
  • Ensure that health, safety and security procedures are in place in the outlet.
  • Attend all briefings, meetings and trainings as assigned by management.
  • Perform proper handover and communication to the next shift.
  • Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
  • Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.
  • Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget.
  • Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
  • Responsible and accountable for outlet’s profitability and revenue generation


Candidate must be a Diploma or Degree holder preferably certification(s) in Food & Beverage.

Good reading, writing and oral proficiency in English language

Ability to speak other languages and basic understanding of local languages will be an advantage

Minimum 2 years of relevant experience in supervisory role.

Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information



Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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