Assistant Front Office Manager - Relief Overnight

As Assistant Front Office Manager – Relief Overnight, you will showcase your leadership and interpersonal strengths to maximize the Front Office Operations, and ensure an exceptional guest journey. You will work 2 overnight shifts and 3 daytime shifts per week as Manager on Duty.

Why work for Fairmont Pacific Rim?

• Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!
• A competitive salary, starting from $68,000.00 per annum
• Complimentary meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program

What you will be doing:

• Support the Director, Front Office with all aspects of the Front Desk department and ensure all standards are followed with friendly and engaging service  
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Complete managerial tasks such as scheduling, payroll, performance management & coaching
• Ensure all service standards and procedures are adhered to
• Other duties assigned

Your experience and skills include:

• Service focused personality is essential
• Previous hotel leadership experience is required, ideally within a Forbes certified 5-star property
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Your team and working environment:

At the ocean's edge, a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality. You will work with an extraordinary Front Office team to ensure the highest level of guest service is adhered to.

Visa Requirements: You must be legally eligible to work in Canada before applying for this position.  The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.