Assistant Front Office Manager

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We are seeking an enthusiastic and customer-focused Assistant Manager Front Office to join our team in Mysuru, India. As a key member of our front office leadership, you will play a crucial role in ensuring exceptional guest experiences and smooth operations.

• Lead and supervise the front office team during assigned shifts, ensuring high standards of customer service
• Assist in developing and implementing front office procedures to enhance guest satisfaction and operational efficiency
• Train and mentor front office staff, fostering a collaborative and supportive work environment
• Handle complex guest inquiries, complaints, and special requests with professionalism and empathy
• Oversee check-in and check-out processes, ensuring accuracy and timeliness
• Collaborate with other departments to address guest needs and resolve issues promptly
• Monitor and manage front office inventory and supplies
• Assist in preparing reports and analyzing performance metrics to identify areas for improvement
• Ensure compliance with hotel policies, procedures, and industry standards
• Participate in continuous improvement initiatives to enhance guest experiences and operational efficiency

• Proven experience in front office operations, preferably in a supervisory role
• Strong leadership and team management skills
• Excellent customer service skills with a focus on creating memorable guest experiences
• Proficiency in Property Management Systems (PMS), with Opera experience preferred
• Outstanding problem-solving abilities and decision-making skills
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced, dynamic environment
• Excellent multitasking and organizational skills
• In-depth knowledge of hotel management procedures and hospitality industry standards
• Qualification in hotel or hospitality management highly regarded
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to remain calm and professional under pressure
• Commitment to maintaining a clean and safe work environment