Assistant Front Office Manager

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

A rare opportunity for an Assistant Front Office Manager has became available here at Fairmont St Andrews! 

As an Assistant manager, you will assist with the overall operational responsibility for the smooth, efficient and professional operation of the Front Office. You will be effectively lead and motivate a team of Front Office Supervisors and Front Desk Agents to achieve the departmental and hotel goals.

A little more about what you will be doing: 

• You will strive to create an energetic and fun workplace environment.
• Ensures that all procedures and policies are in place and followed..
• Ensures good communications between the departments.
• Strictly follows bank-out procedures and cash handling procedures.
• Communicates with front desk supervisors about daily audits and controls, so all are informed about proper procedures.
• Initiates monthly meetings in the department. Attend staff meetings, operations meetings, forecast meetings and sales strategy meetings.
• Is in the guest area during high traffic times to assist the front office colleagues and to ensure smooth operations.
• Coach, lead and direct all associates to fully support the your key departmental targets
• Manage recruitment, induction, development & succession of all Team Members & supervisors
• Is expected to adapt processes and develop strategies according to guest expectations/feedback.
• Problem solving and coaching staff in situations to ensure that guest expectations are met.
• Ensure work schedules fully meet the needs of the hotel, flexibility in rotas to cross training to achieve payroll % and bench mark targets. 
• Responsible to ensure that the Front Office Department’s CES goals are met/exceeded.

• Relevant experience in a similar role is essential 
• Great communication skills 
• Ability to lead and be a part of a team
• Must be elidgble to live and work in the UK 

• Employee benefit card offering discounted rates in Accor worldwide
• Shuttle to and from St. Andrews
• Meals on duty
• 50% off F&B
• Discounted B&B stays
• Discounted Spa treatments
• Complimentary access to gym and pool area