Assistant Front Office Manager

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary

To assist the Front Office Manager in directing and controlling all front office activities, ensuring the hotel meets its financial and guest satisfaction objectives. As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:

Responsibilities

• Supporting the Front Office Manager in maintaining high standards throughout the entire front office operation.
• Assisting in evaluating guest satisfaction levels and driving continuous improvement.
• Recognizing regular and VIP guests, promoting the hotel's loyalty program.
• Maximizing room occupancy and revenue through up-selling techniques to enhance revenue and promote hotel services.
• Supporting in setting departmental objectives, schedules, and budgets.
• Monitoring front office team members' performance and emphasizing training.
• Ensuring team members are well-informed and trained on hotel offerings and policies.
• Maintaining communication with all hotel departments and ensuring adequate staffing.
• Conducting monthly communication meetings and addressing staff performance issues.
• Assisting with budget preparation and controlling departmental expenses.
• Conducting regular checks to ensure operational readiness and cleanliness.
• Acting as a liaison between Front Office Manager and supervisory staff.
• Contributing to team morale and suggesting improvements for the hotel.
• Attending meetings and training sessions as required.
• Ensuring all activities adhere to ethical and legal standards.
• Actively seeking guest feedback to enhance their experience.
• Is fully conversant with all health and safety, fire and emergency procedures.
• Maintains a high standard of personal hygiene, dress, uniform, and body language.

Experience/Certificates/Education

• Proven international experience as an Assistant Front Office Manager/Duty Manager or similar role, preferably in a large, fast-paced luxury hospitality setting.
• Strong communication and interpersonal skills.
• Fluency in verbal and written English is essential; proficiency in an additional language such as Russian, Arabic, or French is advantageous.
• Proficient in Microsoft Office programs including Excel, Word, PowerPoint, and Outlook.
• Proven track record in a global work environment, demonstrating adaptability and cultural sensitivity.
• Excellent organizational skills.
• Ability to lead, motivate, and develop a team.
• Familiarity with Opera software.
• Knowledge of Front Office computer systems and personal computers.

As part of our commitment to your growth and success, we ensure you receive the necessary support, training, and leadership throughout your journey with us. You'll have the opportunity to participate in leadership training and development programs aimed at honing your skills and enhancing your expertise in luxury hospitality space.