Assistant Front Office Manager

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We are seeking a dedicated and customer-focused Assistant Front Office Manager to join our team at Tamayyaz in AlUla, Saudi Arabia. In this role, you will play a crucial part in ensuring exceptional guest experiences and smooth front office operations.

• Assist in managing and coordinating front office activities, including reservations, check-ins, check-outs, and guest services
• Supervise and train front office staff to maintain high standards of customer service
• Collaborate with other departments to address guest inquiries, requests, and complaints promptly
• Oversee the preparation and accuracy of daily reports, schedules, and budgets
• Implement and maintain front office policies and procedures
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met
• Handle VIP guests personally, ensuring their needs are met and expectations are exceeded
• Manage and resolve complex guest issues and escalations
• Assist in developing and implementing strategies to improve guest satisfaction and operational efficiency
• Ensure compliance with hotel safety and security procedures
• Participate in revenue management initiatives and upselling opportunities

• Degree or Diploma in Hospitality Management preferred
• Minimum of 2 years of managerial experience in a similar front office position
• Fluency in English; additional language skills are a plus
• Excellent communication and interpersonal skills
• Strong leadership abilities with experience in team management and training
• Exceptional customer service orientation with a passion for creating memorable guest experiences
• Proficiency in hotel property management systems, preferably Micros-Opera
• Advanced problem-solving and decision-making skills
• Ability to multitask, prioritize, and work efficiently under pressure
• Detail-oriented with strong organizational and time management skills
• Computer proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
• Knowledge of hotel operations, revenue management, and industry trends
• Experience with hotel loyalty programs is an advantage
• Flexibility to work varying shifts, including weekends and holidays
• Basic first aid certification is preferred

   

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus