Assistant Executive Housekeeper

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

e position is responsible for assisting the Executive Housekeeper in the overall management and strategy enactment of the Housekeeping Department.  The focus of this position is to handle the day to day flawless operation of rooms cleaning, public areas as well as laundry.

Primary Responsibilities 

Manages The Day To Day Housekeeping Operation Of Rooms, Public Areas And Laundry.

• Oversees the daily operation of rooms cleaning as well as turndown operation from room assignment to assignment handover.
• Directly supervises the Housekeeping team and is responsible for their daily assignment of tasks and projects.
• Oversees the daily operation of public areas with focus on daily task assignments and preventive maintenance plans.
• Oversees the daily operation of laundry ensuring uniforms as well as linen sorting out, delivery and returns are executed in a timely and effective manner.
• Acts as Executive Housekeeper during his/her extended absences as tasked by him/her or by  Rooms division.
• Identifies and communicates daily to the EXECUTIVE HOUSEKEEPER of any operational, product or guest related concerns, presents suggestions and solutions that impact guests, expenses and productivity.
• Helps maintain departmental standards related to impeccable cleanliness and personalized service to residents and guests in all areas impacted by Housekeeping.
• Ensures maximum efficiency and consistency by means of ongoing, thorough inspections and audits of suites and corridors, public spaces and back of the house.
• Performs daily audits through documented checklists of all areas as assigned by EXECUTIVE HOUSEKEEPER Performs inspections and walkthroughs along with direct reports of their respective circles of influence.
• Leads with a hands approach on supervision, constructive recommendations, clear communication and prompt follow up; enforces the hotel’s rules and regulations and departmental policies and procedures.
• Assists with interviewing, selecting and training of new colleagues. Monitors and record their progress and productivity. Ensures training hours are executed as directed by People & Culture team and EXECUTIVE HOUSEKEEPER .
• Handles minor performance challenges and supports EXECUTIVE HOUSEKEEPER with appropriate documentation and counselling for all Housekeeping colleagues.
• Finalizes, approves daily and weekly rosters, staffing levels, vacation and holiday schedules in accordance with forecasted occupancy and business needs, maintains and updates attendance records.
• Completes performance evaluations for direct reports, makes recommendations for promotions, salary increases and transfers.
• Monitors ongoing verbal and written communication between shifts to ensure thorough and complete handover.
• In charge of daily ongoing and scheduled communications with associated departments through established channels regarding necessary information related to room status, group arrivals, top VIPs, special projects, out of order rooms and repair requirements.
• Participates in, daily and periodic departmental communication meetings and training sessions with all levels of colleagues. Assists EXECUTIVE HOUSEKEEPER with post minutes and keeping training records.
• Makes sure established par stocks for room linen, uniforms, guest loan items and guest supplies are on-hand and controls consumption. In control of daily, weekly, monthly inventories and reports any discrepancies to the EXECUTIVE HOUSEKEEPER .
• Liaises with outside contractors pertinent to information issued by the department head, appraises the quality and reliability of their contribution and makes recommendation for or against renewal of contracts.
• Assists EXECUTIVE HOUSEKEEPER to prepare financial analysis, departmental reports and budgets, design worksheets, documents and master lists as directed.

Candidate Profile

Knowledge And Experience

• Diploma or Degree preferably in hospitality or related field.
• Minimum 7 years in industry experience with minimum 5 years in middle management positions.
• Experience in luxury hotel/resort.
• Oral and written fluency in English. Ability to converse in other languages is an advantage.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
• Exercises sensitivity and discretion when dealing with guests and colleagues issues and constantly improve the guest service experience.
• Confidently able to resolve problems and make decisions.
• Leadership skills developed – collaborative, enabling, and entrepreneurial.
• Career focused, wanting to grow and develop, self-driven.
• Sense of urgency and able to set priorities.

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!