- Full-Time
- Permanent
- MERCURE
- Rooms
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Hôtel Mercure Lyon Centre Saxe Lafayette, Lyon, France
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REF157D
Assistant(e) chef de réception (H/F/X)
Region
Europe and North Africa
This vacancy has now expired. Please see similar roles below...
Le Mercure Saxe est à la recherche d’un nouveau talent motivé, dynamique et partant pour de nouvelles aventures !
Si tu as envie de rejoindre un établissement situé en plein cœur de Lyon, l'hôtel Mercure Saxe Lafayette offre un cadre exceptionnel avec 156 chambres, un restaurant, 10 salles de séminaires, un parking avec service voiturier et un centre fitness.
Directement rattaché(e) à la cheffe de Réception, tu as pour rôle en tant qu’assistant chef de réception de l’assister et d’accompagner une équipe d’une quinzaine de personne au quotidien.
Tes missions seront principalement :
- Manager et animer en binôme avec la cheffe de réception l’équipe de réception (également co-animer l’équipe de voiturier avec le responsable voiturier) - environ 15 personnes, accompagner les réceptionnistes sur la technique du poste en transmettant ton expertise/savoir et ta passion pour le métier
- Assurer aux côtés de la cheffe de réception les tâches de gestion administrative et comptable, les recrutements, la mise en place de nouveau process, la gestion des corpos et du RM
- Assurer l'accueil et le bon déroulement du séjour des clients, avec prévenance et attention, dans le respect des procédures internes
- Accompagner nos clients et nos équipes dans le voyage Heartist, afin de leur faire vivre des expériences inoubliables
- Veiller à la bonne gestion des réservations, s’assurer des réservations en portefeuille et anticiper afin d’optimiser le chiffre d’affaires
- Gérer les conflits clients
- Gérer les débiteurs divers : gérer les factures, les règlements et assurer le suivi
- Veiller à faire respecter les process d’audits
- Atteindre les objectifs qualitatif et quantitatif du service et de l’hôtel.
Tu te vois :
- Accro au travail en équipe
- Passionné par le client
- Avec une âme de leader
- A la recherche constante de la satisfaction client / qualité
- Créatif et force de proposition
- Bon commercial
L’équipe aimerait de toi :
- Une bonne communication
- Apprendre de tes connaissances
- Du soutien dans leur quotidien
- Que tu les « boostes » et les accompagnes
Bon niveau d'anglais impératif
Maitrise de FOLS & des outils ACCOR est un +
Expérience en réception (minimum 2 ans) ou poste similaire exigée
Si ce portrait te correspond, alors fonces et envoie vite ta candidature
VOS AVANTAGES POUR POSTULE
- Mutuelle et prévoyance
- Prise en charge transport 50 %
- 13ème mois
- Intéressement Collectif
- Primes sur objectif
POUR POSTULER
Contacter Maud Gonin
Cheffe de réception
H2057-OM@ACCOR.COM
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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