Assistant Director of Housekeeping

SLS Baha Mar welcomes you to an unforgettable journey where every moment is a testament to the art of hospitality. We are a playground for the mischievous, a haven for those seeking the allure of grandeur, and a place where you can truly feel alive. 

We have an exciting job opportunity to join our Housekeeping team as an Assistant Director of Housekeeping at SLS Baha Mar, Nassau, The Bahamas.

JOIN THE ENNISMORE FAMILY TODAY!

The Assistant Director of Housekeeping is responsible for supporting the Director of Housekeeping in the overall management and daily operations of the Housekeeping Department. This role assists in ensuring exceptional cleanliness, guest satisfaction, team member engagement, operational efficiency, and compliance with company standards. The Assistant Director provides leadership training, coaching, and guidance to all Housekeeping team members while maintaining a safe, productive, and service-oriented environment.

Duties & Functions:

• Assist the Director of Housekeeping in overseeing all housekeeping operations, including guestrooms, public areas, laundry operations, and back-of-house areas.
• Ensure all guestrooms and public spaces meet brand standards for cleanliness, presentation, and guest readiness.
• Supervise Housekeeping Supervisors, Room Attendants, Housepersons, Laundry Attendants, and Public Area Attendants.
• Conduct daily inspections of guestrooms, VIP arrivals, suites, and public areas to ensure quality standards are consistently achieved.
• Support departmental opening and closing procedures and ensure operational consistency across all shifts.
• Coordinate room availability with Front Office and other departments to maximize guest satisfaction and operational efficiency.
• Monitor room status reports and reconcile discrepancies between Housekeeping and Property Management Systems (PMS).

Guest Experience

• Respond promptly and professionally to guest requests, complaints, concerns, and service recovery opportunities.
• Follow up on all guest issues to ensure complete resolution and satisfaction.
• Promote a culture of exceptional guest service while ensuring compliance with company service standards and core values.
• Ensure guest privacy, security, and confidentiality are maintained at all times.

Team Leadership and Development

• Assist in recruiting, onboarding, training, and developing Housekeeping team members.
• Conduct ongoing coaching, counseling, and performance evaluations.
• Lead daily pre-shift meetings and communicate departmental goals, priorities, and service expectations.
• Promote a positive work environment through employee engagement, recognition, and motivation programs.
• Ensure all associates receive required training, including Standard Operating Procedures (SOPs), safety standards, and service excellence initiatives.
• Foster teamwork and collaboration within the department and across all hotel operations.

Quality Assurance and Productivity

• Conduct regular quality inspections and provide immediate feedback to team members.
• Maintain departmental productivity standards while ensuring exceptional service delivery.
• Monitor housekeeping performance metrics and implement corrective action plans when necessary.
• Ensure proper execution of preventative cleaning schedules, including deep cleaning programs, floor care, mattress rotation, and specialty cleaning projects.
• Assist in developing and maintaining departmental checklists, procedures, and quality standards.

Inventory and Cost Control

• Assist with managing departmental budgets and controlling operating expenses.
• Monitor inventory levels of cleaning supplies, guest amenities, linen, uniforms, and operating equipment.
• Conduct monthly, quarterly, and annual inventory counts as required.
• Assist in purchasing and replenishment activities while maintaining approved inventory levels.
• Identify cost-saving opportunities without compromising quality standards.

Safety and Compliance

• Ensure compliance with all health, safety, sanitation, and risk management policies.
• Maintain current Safety Data Sheets (SDS/MSDS) and ensure team members understand proper chemical handling procedures.
• Respond effectively to emergencies and assist in implementing emergency procedures when required.
• Ensure compliance with all company policies, labor laws, and workplace regulations.
• Maintain a safe work environment and ensure proper use of Personal Protective Equipment (PPE).

Maintenance Coordination

• Identify maintenance issues during inspections and submit work orders promptly.
• Follow up with Engineering to ensure timely completion of repairs.
• Assist in coordinating preventative maintenance initiatives within guestrooms and public areas.
• Ensure guestrooms are maintained in excellent condition and out-of-order rooms are monitored appropriately.

Administrative Responsibilities

• Assist in preparing weekly schedules based on occupancy forecasts and labor productivity targets.
• Review employee attendance, worked hours, and payroll submissions for accuracy.
• Prepare departmental reports and maintain accurate operational records.
• Utilize hotel systems and software programs including PMS, Microsoft Office, payroll, purchasing, and inventory management systems.
• Maintain confidentiality of employee and guest information.

Additional Responsibilities

• Participate in departmental, property-wide, and corporate meetings as required.
• Support company initiatives, sustainability programs, and community involvement activities.
• Demonstrate leadership by example and serve as a role model for professionalism, integrity, and guest service.
• Perform additional duties and special projects as assigned by the Director of Housekeeping or Executive Leadership Team.
• Provide hands-on operational support whenever necessary to ensure exceptional guest experiences.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• High School Diploma or equivalent required
• Minimum three (3) years of management experience in housekeeping, preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able to be observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
• Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

NOTICE

• The hospitality business functions seven days a week. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

• Upon employment, all employees are required to fully comply with the company rules and regulations for the safe and efficient operation of the facilities. Employees who violate restaurant rules and regulations will be subject to disciplinary action, up to and including termination of employment.

• This document reflects the job content at the time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly.