Assistant Director of Housekeeping

Your team and working environment:

Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars.  The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street. 
 

Reporting to the Director, Housekeeping, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Supervise the day-to-day operation of the department to ensure service standards are followed
• Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met
• Monitor labor costs while ensuring effective scheduling and department productivity
• Assist with preventative maintenance programs while working with the Chief Engineer
• Address guest concerns and react quickly; logging and notifying proper departments as required
• Manage the departmental budget in a fiscally responsible manner
• Ensure effective communication, including coaching and performance management
• Attend regularly scheduled departmental meetings
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. 
• Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). 
• Prepare and conduct Housekeeping interviews as required and follow hiring procedures 
• Balance and clear room status daily. 
• Assist in preparing employee Schedules according to business forecast, payroll budget guidelines, and productivity requirements 
• Monitor all V.I.P.'s, special guests and requests. 
• Ensure completion of regular maintenance and cleaning projects on a biannual basis. 
• Collaborate on FF&E, OS&E, other large format complex capital projects 
• Other duties as assigned
• Salary range $84,000 - $114,000 USD

• Rooms division leadership +3yrs (including, but not limited to front office management) 
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous leadership experience required

 Physical Aspects of Position (include but are not limited to): 

• Seated computer work, including constant keyboarding and mousing
• Occasional lifting up to 25lbs

All your information will be kept confidential according to EEO guidelines.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.

                                                                             
EOE/M/F/V