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  1. Full-Time
  2. Permanent
  3. RIXOS
  4. Engineering & Maintenance

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RIXOS PHU QUOC ISLAND VIETNAM, Phu Quoc, Vietnam

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REF108538J

Assistant Director of Engineering / Chief Engineer

Region

Luxury & Lifestyle


Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.


Job Description

Position Overview

The Assistant Director of Engineering / Chief Engineer supports the Director of Engineering in leading and managing the day-to-day operations of the Engineering Department. This role ensures the safe, efficient, and sustainable operation of all facilities, systems, and equipment across the resort.

You will play a critical role in facilities management, statutory compliance, health & safety, and operational excellence, while driving team performance, preventive maintenance, and service quality in alignment with Rixos brand standards and all-inclusive resort operations.

Key Responsibilities

Engineering Operations & Facilities Management

  • Support the Director of Engineering in overseeing the full Engineering operation across the resort.
  • Supervise and coordinate all Engineering Managers, Chiefs, and technical teams.
  • Ensure optimal performance, safety, and efficiency of all mechanical, electrical, plumbing, HVAC, refrigeration, water treatment, and life safety systems.
  • Oversee the establishment and execution of preventive maintenance programs for rooms, public areas, and back-of-house facilities.
  • Conduct regular inspections to assess building conditions and recommend repairs, renovations, or upgrades.

Budgeting & Cost Control

  • Assist in managing the Engineering department’s operating and capital expenditure budgets.
  • Control departmental costs while maintaining service quality and asset integrity.
  • Support procurement of equipment, spare parts, tools, and supplies in line with budget and brand standards.

Compliance, Safety & Sustainability

  • Ensure full compliance with Rixos policies, SOPs, and statutory regulations.
  • Enforce compliance with ISO Integrated Management Systems
    (ISO 9001, 14001, 22000, 10002, LQA, Health & Safety, Risk Management).
  • Actively support environmental sustainability initiatives including energy efficiency, water conservation, and pollution prevention.
  • Ensure all emergency systems are functional and that teams are fully trained in emergency response procedures.
  • Coordinate fire safety drills and training with Security and local authorities.

Guest Experience & Service Excellence

  • Handle engineering-related guest complaints professionally and effectively.
  • Support service recovery and ensure minimal disruption to guest experience.
  • Lead by example in guest focus, responsiveness, and service standards.

People Leadership & Development

  • Lead, motivate, and develop the Engineering team to achieve high performance.
  • Foster a positive, fair, and collaborative working environment.
  • Support recruitment, onboarding, training, performance evaluation, and disciplinary processes.
  • Ensure regular technical and safety training programs are implemented.
  • Encourage open communication, feedback, and continuous improvement within the team.

Planning, Reporting & Administration

  • Ensure accurate maintenance logs, records, and reports are maintained.
  • Assist in planning long-term maintenance strategies and capital projects.
  • Monitor attendance, leave balances, and manpower planning in coordination with People & Culture.
  • Participate in task force assignments and new hotel openings when required.

Qualifications

  • Education: Degree in Engineering or equivalent technical qualification.
  • Experience: Minimum 3–5 years in a similar role within a 4–5 star hotel or resort environment.
  • Technical Expertise: Strong knowledge of hotel engineering systems and facilities operations.
  • Skills:
    • Strong leadership and people management skills
    • Excellent communication and problem-solving abilities
    • Computer literacy and reporting skills
    • Ability to work under pressure in a complex, large-scale resort environment

Core Competencies

Sincerity & Transparency

  • Act with integrity, professionalism, and accountability.
  • Demonstrate sound judgment and ownership in decision-making.

Reliability & Teamwork

  • Deliver on commitments and support cross-functional collaboration.
  • Maintain a positive, approachable, and solution-oriented mindset.

Excellence in Hospitality

  • Commitment to quality, financial responsibility, and Rixos standards.
  • Drive results while maintaining service and safety excellence.

Quality Management & Innovation

  • Continuously seek operational improvements and efficiencies.
  • Encourage innovation, feedback, and best practice sharing.

Additional Information

What awaits you...

  • The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
  • The ability to challenge the norm and work in an environment that is both creative and rewarding.
  • Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
  • A competitive package and plenty of development opportunities.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US