Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Guest Experience & Service Excellence
- Assist guests with information, recommendations, and arrangements for tours, transportation, dining, entertainment, and special experiences.
- Handle guest inquiries, special requests, and complaints professionally and efficiently, ensuring timely resolution.
- Proactively anticipate guest needs to create memorable and personalized experiences.
- Maintain updated guest profiles, preferences, and service history to support personalized service delivery.
Operations & Team Support
- Support the Chief Concierge in supervising daily Concierge operations and ensuring service consistency.
- Assist in training, coaching, and guiding Concierge team members to meet Rixos service standards.
- Ensure proper coverage, task allocation, and smooth handovers across shifts.
- Step in to lead the Concierge team in the absence of the Chief Concierge when required.
Vendor & Destination Management
- Maintain strong working relationships with transportation providers, tour operators, cable car operators, and local service partners.
- Ensure all vendors comply with hotel standards, safety requirements, and service quality expectations.
- Keep up-to-date knowledge of local attractions, events, and destination offerings to enhance guest recommendations.
Compliance, Sustainability & Standards
- Support the implementation of sustainable practices by promoting resource efficiency, waste reduction, and eco-friendly initiatives in line with ESG and CSR objectives.
- Ensure compliance with local laws, health & safety regulations, company policies, ISO standards, and hospitality best practices.
- Assist in maintaining accurate records, logs, and reports related to Concierge operations.
Qualifications
Education & Experience
- Degree or Diploma in Hospitality Management or related field.
- Previous experience in Concierge or Guest Services within a 4–5 star hotel or luxury resort.
Core Competencies
- Strong knowledge of local attractions, transportation networks, and service providers.
- Excellent communication, interpersonal, and networking skills.
- Ability to multitask, prioritize, and perform effectively in a fast-paced environment.
- Strong problem-solving skills with a guest-centric mindset.
- Professional appearance and demeanor at all times.
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
