Assistant Back of House Manager

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025

• HR in Hospitality Awards 2025:

  • 🏆 Excellence in Employee Experience

  • 🏆 HR Team of the Year

  • 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster

• Institute of Hospitality Awards 2025

  • 🏆 Talent Development Team of the Year

Job Title: Assistant Back of House Manager

Department: Back of House, F&B

Inspired and Supported by: Back of House Manager

Your purpose will be:

As Assistant Back of House Manager, you will support the smooth and efficient running of all Kitchen and Back of House operations, ensuring the highest standards of cleanliness, organisation, and compliance are consistently delivered.

You will be accountable for:

• Supporting the implementation and maintenance of BOH standards and ensuring all relevant documentation is correctly applied during shifts
• Assisting in the control and monitoring of chemical usage, ensuring safe handling, correct storage, and staff training in line with COSHH requirements
• Maintaining full compliance with Health & Safety regulations and hotel policies, including COSHH and HACCP standards
• Supporting the care and protection of all BOH furniture, fixtures, and equipment
• Assisting in the upkeep, maintenance, and cleanliness of all kitchen and BOH areas and equipment
• Ensuring all BOH areas are maintained in a clean, safe, and hygienic condition in line with statutory and hotel standards

Your key responsibilities & contribution will be:

• Support the supervision and coordination of BOH colleagues across stewarding operations, stepping in to lead shifts when required
• Assist in delivering departmental goals set by the Back of House Manager, ensuring operational efficiency and consistency
• Support ordering, stock control, and proper allocation of supplies, uniforms, tools, and equipment
• Review group resumes and BEOs to ensure all BOH requirements are delivered accurately and on time
• Inspect BOH areas, equipment, and supplies to ensure standards are consistently met
• Support training delivery for stewarding colleagues, particularly in sanitation, hygiene, and safe equipment use
• Assist with the organisation and setup of kitchen stations to ensure smooth daily operations
• Monitor cleanliness, hygiene, and presentation standards across all BOH areas
• Support scheduling, productivity monitoring, and day-to-day workforce coordination
• Assist in maintaining HACCP records, pest control documentation, and all compliance logs
• Participate in development discussions and on-the-job training with team members
• Support waste management processes, ensuring correct segregation and minimisation of waste and waste streams contamination
• Assist in maintaining silverware, china, glassware, and other service equipment standards
• Support stock takes, purchase order preparation, and inventory management
• Ensure adherence to grievance and disciplinary procedures when required
• Maintain clear and effective communication with all departments and external suppliers
• Responsible for weekly team rostering and labour scheduling, including the effective use and management of HR System
• Complete daily operational reporting and shift updates through Avero, ensuring accurate and timely communication of departmental activities
• Oversee and ensure completion of daily fridge cleaning checks through Kelsius, maintaining full compliance with food safety and HACCP standards
• Support the ongoing management, coaching, and development of BOH Supervisors, including performance management and individual development planning
• Support CES (Colleague Engagement Survey) initiatives through regular engagement with Savoyce and the organisation of quarterly team engagement activities and outings

What you will need to do in this role?

• 3+ years’ experience: Previous supervisory experience within stewarding or BOH operations in a luxury environment
• Strong understanding of 5-star service standards and BOH operations
• Good communication skills with the ability to support and guide colleagues effectively
• Calm, practical, and solutions-focused approach under pressure
• Ability to work in a fast-paced, changing environment
• Strong teamwork and collaboration skills
• Willingness to work rotating shifts, including weekends and public holidays
• Good level of spoken and written English
• Basic computer literacy and familiarity with operational reporting system
• Industry-related certifications (HACCP, Health & Safety, COSHH training, etc.)

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary and additional service charge
• Life insurance and pension
• 31 days of holiday (including public holidays)
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay for two at The Savoy after successful probation
• Colleague restaurant, gym, interfaith prayer room and wellness room
• Laundry services
• Cashback for wellbeing/healthcare expenses; HSF & Perkbox
• Employee assistance program
• Virgin Active and The Gym Group membership discounts
• Cycle-to-work scheme
• Season ticket loan for commuting
• Annual optician reimbursements of £100
• Local discounts for F&B and retail