Area Group Sales Manager

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences. 
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary food & beverage on property

The Area Group Sales Manager is accountable for booking group business in assigned markets.  Active in developing new group business and promoting existing business, reporting to Fairmont Orchid's Director of Sales and Marketing.   

What you will be doing:

• Exceed personal sales goals, monthly, quarterly, and annually, through account development and maintenance.
• Develop monthly sales strategy and action plans with quarterly quotas (Room Nights/sales activities), and develop rapport with relevant Fairmont Global Sales Office(s), key partners in travel and tourism related industries/travel bureaus.
• Determine and recommend prospective customers from market information.
• Partner with regional and national sister hotels to optimize Fairmont exposure and incremental business.
• Keep accurate records of potential customers & follow through on all potential business.
• Quote and negotiate prices within established parameters.
• Upon closing, coordinate and follow up with convention services, catering, and/or other hotel departments to ensure delivery of the hotel's promised services.
• Utilize Delphi Sales System to track, solicit, book, and follow up accounts.
• Conduct and participate in site inspection and industry trade shows.
• Schedule, coordinate, and financially manage effective business trips, appointments, FAM Trips, and conferences within the given territory, including reports or activities about assigned markets.
• Collect market and competitive intelligence
• Assist as directed, in the planning and strategies of the Group Sales effort, with development of competitive intelligence and in the preparation of the Marketing plan
• Jointly supervise one sales coordinator, training activity, reviews, and goal setting.
• Handle special projects as assigned.
• Participate in prescribed training and special projects.
• Support goals, objectives, and philosophies of The Fairmont Orchid and of Fairmont Hotels & Resorts and encourage a positive team approach.

Your experience and skills include:

• Prepare and support the processing of expense reports, invoices, month-end, and forecasting, in particular for Fairmont Orchid, for submission to DOSM Fairmont Orchid, and, where needed and relevant, to DOSM Fairmont Kea Lani.
• Mail collateral, amenities, trip materials, etc., as requested
• Minimum one year of experience in a hotel environment (ideally in Sales, Reservation, Conference Service, or Front Office)
• Bachelor's Degree and/or Hotel Management Degree preferred
• Possess excellent communication skills (both verbal and written)
• Excellent knowledge of MS Word, Excel, PowerPoint, and Windows
• Typing speed of 50+ WPM
• Knowledge of Opera Sales & Catering / Opera Sales Force Automation, and Property Manager is an asset.
• Proactive and highly detail-oriented with excellent organizational skills
• Ability to manage multiple functions and projects while meeting deadlines
• Articulate, self-motivated, energetic, and positive team player
• Confident, well-groomed, pleasant telephone and personal disposition
• Knowledge of Fairmont Orchid and Fairmont Kea Lani heritage, facilities, and programs is a definite asset.
• Enjoys challenges, works well under time pressure, thinks ahead, and is highly committed to the job

Salary Range: $80,000 - $90,000 USD

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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#AlohaOrchid