- Full-Time
- Apprenticeship
- Rooms
- ACCOR
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Grand Hôtel Roi René Aix-en-Provence Centre - MGallery, Aix-en-Provence, France
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REF30923T
Apprenti Réceptionniste H/F - A PARTIR DE SEPTEMBRE 2024
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Pourquoi travailler chez Accor ?
Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.
Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.
En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.
Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS
Le Grand Hôtel Roi René MGallery **** Aix-en-Provence, groupe ACCORINVEST est actuellement à la recherche son/sa futur(e) Apprenti(e) Réceptionniste H/F 35H. Poste à pourvoir en alternance à partir de Septembre 2024.
- Rythme souhaité : 1 à 2 jours de formation par semaine
- Rémunération selon profil + Indemnités Compensatrices de Nourriture environ 170€ brut (variable selon le nombre de jours travaillés) + Prise en charge des transports en commun à hauteur de 50%
Vos missions :
- Gestion du back office : seconder le Responsable des services d'accueil sur tous les sujets
- Assurer à la clientèle un accueil chaleureux, efficace et conforme aux standards de qualité de l’établissement
- Effectuer les procédures informatiques et administratives liées aux check-in/check out sur le système Opera cloud
- Répondre aux appels téléphoniques et prendre ponctuellement les réservations
- Réaliser les différents projets confiés par sa hiérarchie
- Appliquer les procédures et politiques définies par la Marque et l’Hôtel
- Participer à l'élaboration des plannings et des tâches de l'équipe en réception
- Effectuer la comptabilité journalière, gérer le budget
- Assurer la gestion des commandes
- Effectuer la facturation clients et assurer les relances
- Participer au recrutement des membres de l'équipe de réception
- Veiller au suivi de la qualité et de la la satisfaction clientèle au quotidien et gérer les plaintes clients
- Liste non exhaustive
Votre expérience et vos qualifications :
- Maîtrise de l’anglais obligatoire et d’une seconde langue
- La connaissance des logiciels Opera cloud, Bizzon serait un plus
- Excellente aptitude à communiquer, à l’oral comme à l’écrit
- Passion pour le client
- Excellentes compétences organisationnelles
- Capacité à travailler efficacement en équipe et sens de l’initiative
- Sens du détail, autonome
- Flexibilité et polyvalence
- Expérience exigée
Type d'emploi : Temps plein, Alternance
Programmation :
- Disponible le week-end
- Du lundi au vendredi
- Travail les jours fériés
Types de primes et de gratifications :
- Pourboires
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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