- Full-Time
- Permanent
- SWISSOTEL
- Food & Beverage
__jobinformationwidget.freetext.LocationText__
Chicago, United States
__jobinformationwidget.freetext.ExternalReference__
REF16299O
Amuse Server
Region
Americas
WELCOME TO SWISSÔTEL CHICAGO
Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 661 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.
At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.
Be Bold, Be Inspired, Be You.
WHAT YOU WILL BE DOING:
You are passionate about everything Food & Beverage while delivering warm and welcoming customer service. As an Amuse Server, you have opportunities at every turn to touch the hearts of our guests, create personalized experiences, and unforgettable moments. Your genuine smile and knowledge of our offerings makes guests feel at home and valued.
- Complete Daily Operations (i.e. opening duties, stocking, polishing, cleaning and maintaining walk-ins, fridges and other areas as assigned by the F&B Manager on duty)
- Meet and greet guests and coordinate with F&B Team regarding preferences, allergies and special occasions
- Have full knowledge of all food and beverage menu items, garnishes, contents and preparation methods
- Maintain quality and timeliness of service and practice effective up selling and suggestive selling techniques to drive outlet revenue
- Maintain accurate billing, cash handling and float procedures
- Assist guests regarding menu items in an informative and helpful way
- Serving group functions per individual client specifications
- Follow all safety and sanitation policies when handling food and beverage
- Follow all Hotel Service Standards
- Any other job tasks that may be assigned
Physical aspects of the position include but are not limited to the following:
- Constant standing and walking throughout the shift
- Occasional bending, kneeling, pushing, pulling
- Occasional lifting and carrying over 50 lbs
- Frequent pushing and pulling up to 25 lbs
- Frequent handling and reaching outward
- Occasional ascending or descending ladders, stairs and ramps
YOUR EXPERIENCE AND SKILLS INCLUDE:
- 1 year restaurant experience preferred; serving experience an asset
- Creative and passionate about customer service
- Able to work in a high-pressure environment
- Must be able to work any shift assigned, such as holidays, weekends, mornings, and potentially afternoons and evenings if needed.
- Excellent interpersonal and communication skills; a team player
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
- Provide the necessary State and Federal Requirements to work in Food and Beverage
WHAT IS IN IT FOR YOU:
- Employee Benefit Card offering discounted rates at Accor worldwide
- Learning & Development programs through our Academies
- Opportunity to develop your talent and grow within our property and across the world!
- Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
- Extended Benefit Package
Heart + Artist = Heartist®
Our Heartist Culture
At Accor, we are all Heartists®. Passionate and experts in what we do, each and every one of us, with our own personality, master the fine art of welcoming, connecting, and serving others. We are passionate about people and attentive to the world, it is the Heartist® way of being.
Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How we do it? We care, we dare, we place people at the heart of everything we do.
We aim at creating exceptional experiences that will turn both guests and employees into raving fans, because our own well-being in our jobs is just as important as our guest fulfillment. Like all good stories, everything is related. We are driven by our shared values.
Come As You Are
Imagine a workplace with leaders and colleagues who show up real, who embrace vulnerability, let go of egos and inspire authentic, genuine connections. Come as YOU are by adding your voice to 120 cultures and counting. Our culture of inclusion welcomes everyone, regardless of race, gender, background, or… anything really!
For five years in a row, our colleagues have voted Swissôtel Chicago a Top Workplace and every day we strive to bring our best selves to work to live up to this tremendous honor. We are looking for individuals who love nothing more than to connect with fellow humans. If you love the idea of building a career and being celebrated in your job for simply being YOU – then apply with us today and tell us about yourself!
Our Community Outreach
Our colleagues are passionate about connecting to the world and to others. We extend this passion to our Chicago community through our partnership with SOS Children’s Villages Illinois, a family focused organization that strengthens broken families, brings education and provides a safe and positive environment for underprivileged children. What started as a fundraising campaign quickly evolved into a heart campaign, giving hope to children, who were once less-fortunate, and showing them that we are dedicated to providing a brighter future.
Our Vitality
Made possible by Harry Weese’s visionary design, Swissôtel Chicago boasts “forever” views of the Chicago skyline, Navy Pier, and Lake Michigan. Our colleague culture is inspired by Vitality; united by a common goal to deliver heartfelt service, build meaningful relationships and lead quality lives. With incomparable event space, 662 newly renovated guest rooms and suites, a one of a kind penthouse ballroom and flawless food & beverage delivery, Swissôtel Chicago is the premiere hotel in Chicago for leisure and conference guests.
About Accor
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams.
We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
About Swissôtel Hotels & Resorts
Swissôtel Hotels & Resorts got its start in Switzerland, a country known for big mountains and equally high standards of living. Its contemporary Swiss style and locally inspired flair attracts business and leisure travelers who enjoy high-end hotels but prefer fresh innovation to stale pretension. Conveniently located where travelers want to be, Swissôtel provides guests with the opportunity to stay in the heart of city centers worldwide where access to business and shopping districts are right around the corner. Swissôtel properties can be found in over 30 well-located properties around the world, with many more in development.
As guests of the world, every Swissôtel upholds Swiss sustainability standards. In fact, Swissôtel has a mission: to treat guests, team members, and the environment with equal respect. Swissôtel is now part of Accor, a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences around the globe. But no matter how international Swissôtel becomes, just like the country it was founded in, it remains a small hotel at heart.
Meet James, the food and beverage manager in London
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
ibis Roma Fiera, Rome, Italy
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Rome
Job Category
Rooms
Description
Tecnica professionale e relazione con il cliente:Riserva alla clientela un’accoglienza calorosa, efficiente e all'altezza degli standard qualitativi dell’hotelEsegue nel sistema informatico in uso nel
Reference
f266abed-3a3f-4bb8-a343-83dcf7f7c245
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio Serris - Val d'Europe, Issy-les-Moulineaux, France
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Issy-les-Moulineaux
Job Category
Administration & Support
Description
Agent de sécurité (H/F) Gardien et protecteur. Vous assurez la sécurité et le bien-être de vos collaborateurs, de vos clients et de vos visiteurs. Vous êtes attentif, efficace et dévoué. Vous faites
Reference
a2a6eb5e-e8bc-49f9-82fc-f3512424a852
Expiry Date
01/01/0001
Salary
Location
Novotel Thalassa Le Touquet, Le Touquet, France
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Temporary
Locations
Le Touquet
Job Category
Food & Beverage
Description
Elaboration et dressage des plats conformément aux fiches techniques et aux process définis par le site, Accompagnement et formation des commis, apprentis et stagiaires, Coordination, production et e
Reference
e217ac8d-7d75-4d23-bb6d-c693dadf8796
Expiry Date
01/01/0001
Salary
Location
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence, Jumeirah Lakes Towers, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
HOUSEKEEPING COORDINATORWe are seeking an Housekeeping Coordinator who is passionate about flawless service, has an unfailing attention to detail commitment to attend work as scheduled.Key Responsibil
Reference
b4c6b551-6e7d-4196-a803-2acca6366abd
Expiry Date
01/01/0001
Salary
Location
Mercure Johannesburg Bedfordview Hotel, Germiston, South Africa
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
South Africa
Job Category
Sales & Marketing
Description
Develop a flexible sales strategy to reflect the achievement of hotel budget commitment and which responds to local market conditionsTake a proactive sales approach and in line with strategy, adapt sa
Reference
6dad3341-1bc0-43d3-ae85-cba94460042c
Expiry Date
01/01/0001
Salary
Location
Novotel Sunshine Coast Resort, Twin Waters, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Australia
Job Category
Sales & Marketing
Description
Coordinate and manage all aspects of conferences and events from inception to post-event follow-up, ensuring utmost client satisfaction.Support the Conference and Event Sales Manager in day-to-day ope
Reference
f734cf6f-d167-482f-ba1c-4db3200b01aa
Expiry Date
01/01/0001
Salary
Location
, Newport, United Kingdom
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
IBIS BUDGET
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
First impressions are everything! As a hotel team member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.W
Reference
bf9f6918-59cb-417a-8e20-afd59569c81a
Expiry Date
01/01/0001
Salary
Location
Qantas Lounges by Accor - Perth, Perth Airport, Australia
Experience Level
Associate
Job Schedule
Part-Time
Brands
Accor
Job type
Permanent
Locations
Australia
Job Category
Food & Beverage
Description
Greet and welcome guestsBe knowledgeable of and operate within the Food Safety Program (e.g. Awareness of allergies and dietary requirements)Maintain hygienic food service techniques at all times.Main
Reference
2acfebc0-75d0-4515-a99d-8dc5399f6a26
Expiry Date
01/01/0001
Salary
Location
Sofitel Sydney Wentworth, Sydney, Australia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Sydney
Job Category
Rooms
Description
As our onsite full-time Assistant Front Office Manager, you will be ensuring an exceptional experience for our guests, providing excellent customer service. Assisting management for the Hotel Front Of
Reference
8f06609d-4d7b-47aa-83ea-5adbb88ea6d0
Expiry Date
01/01/0001
Salary
Location
ibis Mazatlan Marina, Mazatlan, Mexico
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Mexico
Job Category
Food & Beverage
Description
Recibir cada turno, verificando el fondo de caja con la finalidad de que no existan faltantes. Realizar el inventario de bebidas alcohólicas y refrescos con el fin de que no exista ningún faltante o p
Reference
06c19392-97e3-4d28-a823-99a00d03b854
Expiry Date
01/01/0001