- Full-Time
- IBIS
- Apprenticeship
- Rooms
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IBIS CAHORS, CAHORS
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PGWVK748
Alternance Hôtel Réceptionniste Polyvalent
Mission:
Offre d'alternance pour jeune de 17 à 20 ans.
- Assurer un premier contact sympathique au téléphone et à la réception
- Assurer à la clientèle un accueil chaleureux, efficace et conforme aux standards de qualité de l’établissement
- Effectuer les procédures informatiques et administratives liées aux check-in/check out sur le système informatique en place dans l’hôtel
- Vérifier les garanties et les réservations des clients
- Garantir le suivi du séjour des clients par la communication des informations importantes à ses collègues et supérieurs et par la vérification des garanties
- Répondre aux appels téléphoniques et prendre ponctuellement les réservations
- Tenir, vérifier et contrôler sa caisse personnelle
- Répondre aux différentes demandes des clients et assurer leur suivi afin de garantir leur satisfaction
- Renseigner les clients sur les informations touristiques
- Appliquer les procédures et politiques définies par la marque et l’hôtel en matière de contrôle des clients et sécurité des personnes
- S’assurer que les demandes particulières des clients sont transmises aux services concernés
Profile:
- Vous suivez une formation supérieure Bac +2/ Bac +3 spécialisée en Hôtellerie / Tourisme
- Vous maîtrisez parfaitement le français et l’anglais, à l’oral comme à l’écrit. La maîtrise d’une troisième langue vivante serait un atout
- Vous avez un excellent relationnel et une excellente présentation
- Vous possédez le sens de l'accueil et du service
- Vous êtes organisé(e), de rigoureux(se), disponible et réactif(ve)
- Vous êtes motivé(e), dynamique et proactif(ve)
- Logement possible
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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