- Full-Time
- Permanent
- FAIRMONT
- Sales & Marketing
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Fairmont Royal Palm Marrakech, Marrakesh, Morocco
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REF50901Y
Agent Réservation Golf
Region
Luxury & Lifestyle
C‘est sur un domaine d’exception, au cœur d’une oliveraie centenaire dominé par l’Atlas que se trouve le Fairmont Royal Palm Marrakech. À seulement vingt minutes de la vibrante « Ville Rouge », sur la route d’Amizmiz, le Fairmont Royal Palm Marrakech propose le meilleur : 134 clés réparties en suites et villas, trois restaurants, un Spa d'une superficie de 3500 m2 ainsi qu’un centre sportif avec une piscine de 2000 m2, un golf de 18 trous et un club enfant unique.
Dans les Hôtels Fairmont, chaque interaction avec nos clients est l’occasion de leur offrir une expérience inoubliable. En tant qu’Agent Réservation Golf, vous serez un acteur clé dans la gestion des réservations liées au golf, tout en assurant un accueil chaleureux et professionnel pour garantir la satisfaction de nos clients golfeurs.
Relevant du Directeur du Golf, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :
- Gérer les demandes de réservation de golfeurs (téléphone, email) à l’aide du système de réservation.
- Préparer, mettre à jour et vérifier les listes de réservation pour garantir l’exactitude des données.
- Gérer la facturation, le suivi administratif et les paiements liés au Proshop.
- Assurer un accueil professionnel et chaleureux auprès des clients sur place.
- Informer les golfeurs sur les services du golf et de l’hôtel, en répondant efficacement à leurs besoins.
- Être un lien entre les clients et les équipes internes pour une coordination fluide des services.
- Identifier les opportunités pour promouvoir les services du golf (événements, offres spéciales).
- Maintenir une excellente relation avec les clients pour assurer leur fidélisation.
- Respecter les politiques, procédures et standards de qualité Fairmont.
- Autres tâches, telles qu’assignées.
- Une expérience antérieure en relations clients ou en milieu golfique est un atout.
- Excellentes compétences interpersonnelles et organisationnelles.
- Connaissance d’un système de réservation ou point de vente (exemple : Opera, POS).
- Rigueur, responsabilité et capacité à travailler sous pression.
- Maîtrise des langues (français, anglais requis ; une troisième langue est un plus).
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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