Accounts Receivable Supervisor

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Knowledge of Local Market, Accounts Receivable, Banking Regulations, Front Office and Night Audit Operation and internal controls.
• Knowledge of automated financial and accounting reporting systems.
• Professional written and verbal communication and interpersonal skills.
• Ability to analyse Accounts Receivable data and provide financial reports to management.
• Highly organised and capable of managing several tasks at one time.
• Carry out supervisory responsibilities in accordance with the company's policies and applicable local laws.
• Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
• Ability to participate in and facilitate group meetings.
• Working knowledge of modern office methods, procedures, and equipment.
• Proficient knowledge of Word, Excel, Outlook and PowerPoint.
• Maintain courteous and friendly atmosphere and good working relationships with all colleagues.
• Act as a department team member and involve in projecting a good personal, department and company image.
• Makes conscious decisions; implement and monitor it.
• Manages time and resources effectively.
• Has drive and determination to succeed.
• Maintain a high standard of personal hygiene and appearance at all times.
• Should have a complete understanding of the hotel’s employee handbook and adhere to the regulations contained therein.
• Liaise with Owning Company Auditors and Operating Company Auditors.      
• Should have a complete understanding of the hotel’s policies & procedures and standard operating procedures and polices relating to fire, safety and health.

Key Deliverables and Responsibilities

Planning & Organizing:

1. Thinks ahead, developing contingency plans where necessary.
2. Manages time and resources effectively.
3. Sets and strives to achieve high personal performance standards.
4. Plans, organizes and uses a systematic approach to getting things done.
5. Priorities actions and manages tasks through to completion.
6. Collect and analyse relevant and accurate information about a challenge, accept every change as a learning curve and find a solution to overcome every challenge.

Operations:

1. Handle all queries from internal & external customers.  
2. Manages conflicts effectively
3. Motivates and inspires others to perform.
4. Communicates openly and clearly both verbally and in writing.
5. Develops positive working relationships at all levels.
6. Effectively delegates to get things done.
7. To carry out any other reasonable duties and responsibilities as assigned.

Administration:

1. Should have thorough knowledge about Hotel Credit Policy. Accounts Receivable Supervisor must educate concerned departments about Hotel Credit Policy.
2. Thoroughly review Credit Applications and recommend approval or rejection of Credit Facility.
3. Maintain the list of Approved Credit along with Credit Limits in the public directory.
4. Maintain up to date filing of all approved and rejected Credit Applications.
5. The Accounts Receivable Supervisor must ensure completion following tasks as per the deadline stated below.
6. AR Batch update / posting  – Daily
7. Dispatch Travel Agency / Tour Operator invoices – Weekly
8. Dispatch Corporate Company / Government Offices invoices – Within 48 Hours
9. Group Invoices – 3 working Days
10. Payment Follow up – Daily
11. Payment collection – Within 30 days from the date of invoice.
12. Payment allocation – on the same day of receipt of payment.
13. Reconciliation of AR ledger with General Ledger – Daily Sign off
14. Reconciliation of Advance Deposit Account – Weekly
15. Reconciliation on Credit Card and Payment allocation – Daily, sign off by Accounts Receivable Supervisor on Weekly basis.
16. Permanent Folios in Front office – Daily
17. No show / Cancellation report – Daily
18. Ensure that front office is conducting High Balance Check on daily basis.
19. Forward High Balance Report on every Wednesday to Financial Controller and General Manager for the review with the comments from Front Office Manager and Accountant
20. Review Accounts Receivable aging report on daily basis and plan appropriate actions.
21. Conduct Credit Meeting on monthly basis and follow up on the action points.
22. Follow up on Returned Cheque, Charge Backs, Late Charges, Guest Disputes and No Shows.
23. Ensure that Accounts Receivable clerk is maintaining “Chase Record”
24. Inform Finance Accountant and Financial Controller for any potential bad debt.
25. Conduct spot check on Front Office to ensure that all F&B backups are filed correctly, Billing letters, LPO, TA Vouchers, rooming lists are filed correctly. Check departed folios for its accuracy, check registration cards for its accuracy.
26. Send reminders and follow up letters to the clients for delayed payments.
27. Convene regular meeting with Front Office Manager, F&B Manager and Local Tour Operator and Travel agents to resolve any issues.
28. Provide timely training to AR and Front Office colleagues.

• A Bachelor’s degree in a relevant field.
• A minimum of 2 years’ experience in credit and collections, AR accounting or similar experience.
• Excellent knowledge of English, both spoken and written.
• Attention to detail and ability to manage multiple tasks while meeting deadlines is essential.
• Excellent knowledge of Excel.
• Excellent communication skills and ability to work as part of a team

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.