Company Description
Join Grand Mercure Dubai City, a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are committed to creating memorable guest experiences and empowering our Heartists to grow.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Prime Function:
- Supervise and coordinate the activities of the Accounts Receivable section.
- To assist the General Accountant in efficient and timely collection of receivables.
- Ensure cash receipts, claims, or unpaid invoices are accounted for properly.
- Calculate and enter charges for interest, refunds, or related items.
- Responsible for account statements or other related reports as per the standards.
- Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
Key Responsibilities:
People Management
- Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service.
- Respond to queries, by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure that all personnel are kept well informed of department’s objectives and policies.
Financial Management
- Assist in the determination of fiscal requirements and the compilation of budgetary recommendations.
- Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
- Supervise and coordinate activities of the Accounts Receivable section.
- Ensure to process the third party claims and the maintenance, review, updating and collection of guest accounts in accordance with the credit policy.
- Responsible for various transactions including refunds, ability-to-pay allowances, discounts and write-offs.
- Investigate special collection problems and confer with financially responsible persons as required to advise concerning credit policy and to make arrangements for payment of outstanding accounts.
- Recommend transfer of guest accounts to Delinquent Accounts section.
- Maintain liaison with other functions to coordinate efforts in resolving problems concerning collection of guest accounts receivable.
- Assist in the preparation of reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions.
- Plan and schedule work to ensure proper distribution of assignments and adequate manning for subsequent performance of duties.
- Responsible for compliance of established practices, and keeping employees abreast of current changes and standards.
- Develop and recommend operating policies and procedures for Accounts Receivable section.
Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related field
- Strong proficiency in Microsoft Office applications, particularly Excel, with the ability to create and analyze financial reports
- Excellent command of English, both written and spoken, for clear communication with diverse stakeholders
- Strong attention to detail and exceptional organizational skills with the ability to manage multiple priorities
- Solid understanding of accounting principles and accounts receivable best practices
- Demonstrated ability to work independently and collaboratively as part of a team
- Strong analytical and problem-solving skills with a customer-focused mindset
- Experience with accounting software is preferred
- Proven ability to meet deadlines and manage time effectively in a fast-paced environment
- Strong numerical abilities and comfort working with financial data
- Experience with invoice processing, payment reconciliation, or similar accounts receivable functions is a plus
- Excellent interpersonal and communication skills with a commitment to customer service excellence
- 2-3 years of relevant experience in accounts receivable in 5 Star hotel
