Accounts Receivable and Income Audit Leader, The Savoy Hotel

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Title: Accounts Receivable and Income Audit Leader  

Department: Finance  

Inspired and Supported by: Finance Manager 

Your purpose will be: An exceptional opportunity presents itself for an Accounts Receivable and Income Audit Leader. You will be responsible for overseeing the accounts receivable operations and ensuring the accuracy and integrity of income auditing processes. This role requires strong analytical skills, attention to detail, and the ability to manage a team effectively. 

You will be accountable for: 

• Supervise and mentor the accounts receivable and income audit team, providing guidance and support to ensure high performance. 

• Conduct regular catch-ups and provide feedback and training to team members 

• Oversee the accounts receivable process, ensuring timely and accurate invoicing, payment processing, and collections. 

• Monitor the aging report and ensure debts are collected in a timely manner. 

• Collaborate with various departments to ensure timely collection of payments and assessing any risks attached. 

• Work closely with the collection agency if necessary 

• Collaborate with the finance team to ensure accurate and timely closing of the month end. 

• Perform balance sheet reconciliations  

• Handle escalated guest inquiries and disputes regarding invoices and payments in a professional and timely manner.  

• Develop and maintain positive relationships with stakeholders. 

• Identify opportunities for process improvements within the finance department and other departments. 

• Lead initiatives and work with the Digital Transformation Analyst to automate manual processes and leverage technology to improve financial operations. 

• Eenforce credit policies and procedures and conduct credit checks on new and existing customers to assess creditworthiness. 

• Prepare for and coordinate internal and external audits related to accounts receivable and revenue recognition. 

• Address audit recommendations and implement corrective actions as needed. 

• Create SOPs and contingency plans for any new procedure. 

• Lead or participate in special projects and initiatives as assigned by senior management. 

• Prepare ad-hoc reports and analysis as requested by senior management. 

• Oversee the travel agency commission process and ensure payments and inquiries are addressed promptly. 

What you will need to do in this role? 

• Someone with a great attitude with a willingness to learn and make their mark 

• Someone who enjoys managing a team and developing those around them 

• Someone who is ambitious and wants to develop their career in luxury hospitality 

• Someone to who will enjoy working closely with the Finance manager and leadership team to drive the success of the business 

• Someone who is a finance expert 

• Someone with excellent communication skills 

• Someone who is detail-oriented and ensures accuracy in all financial records and reports 

• Someone who is proactive and takes initiative in identifying and solving problems 

• Opera or Opera Cloud experience is a plus 

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. 

What’s in it for you?

• Competitive salary and benefits including pension and life assurance
• Private health insurance
• 31 days of holiday including public holidays (increase to 33 days after 5 years)
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
• Free stay at The Savoy after successful completion of probation
• 50% discount at our iconic American & Beaufort Bars
• 50% discount at our world-famous Afternoon Tea
• 50% discount at our spa and florist
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues
• Colleague gym facility and Virgin Active gym membership discount
• Employee assistance programme
• Annual optician reimbursements for eye tests and glasses
• English language classes
• Colleague restaurant
• Local F&B, retail and gym discounts
• Interfaith prayer room
• Wellness room
• Cycle to work scheme