- Part-Time
- Permanent
- PULLMAN
- Food & Beverage
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Pullman Cape Town City Centre, Cape Town, South Africa
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REF70645A
Waitron
Region
MEA SPAC
"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Scope of Position:
- Serves guests (prepares the dining room, provides waitron service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waitron service.
Specific duties, responsibilities & Key performance areas
- Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
- Take orders and send them to kitchen staff through the POS system.
- Deliver orders promptly to the kitchen production area.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling.
- Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished. Any other reasonable request as required by your supervisor or Hotel Management.
Health & Safety
- Actively participate in safe work practices and procedures in the workplace, use equipment safely.
- Fully understand departmental fire, evacuation and emergency procedures.
- Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
- Report any health or safety hazards to your supervisor.
- Wear protective clothing and equipment provided.
- Actively participate in Accor hotel environmental initiatives.
- Report all broken or damaged equipment to a supervisor.
Customer Service
- Provide efficient, friendly and professional service to all guests, making all guests experience positive.
- Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
- Actively sell and promote, hotel facilities and services.
General Duties
- Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
- Suggest any improvements that could be made to existing services or procedures.
- Attend training programmes and meetings as directed to constantly improve skills and knowledge.
- Follow the expectations and guidelines in the Accor Employee Handbook.
- Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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YOUR PASSION SHINE
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our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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