- Full-Time
- Permanent
- Wellness & Recreation
- ACCOR
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Sofitel Al Hamra Beach Resort, Ras Al-Khaimah, United Arab Emirates
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REF67482S
Teens Club Guest Service Officer
Region
Luxury & Lifestyle
Sofitel Al Hamra Beach Resort
- Responsible for the safe, fun and memorable experience the guests and members receive in the Kid’s Club and activities operations. This must be creative, dynamic person to ensure all of the operations are geared toward guest enjoyment and excitement.
- Promoting healthy, fun activities for the children of the resort guests and members. Scheduling and rotation to ensure activities and events start on time and last the duration.
- To ensure that all Child Care procedures are in place and the area related to children activities is as per standard requirements.
- To ensure children are logged in and out of the area with due care and concern.
- To perform and record regular, structured checks on all areas of the club facilities as out lined by the Line Manager.
- To oversee all areas relating to children’s activities and supervision.
- To devise a range of activities for all ages and abilities
- Supervise children in such a manor to ensure maximum safety at all times and control of all children during supervised activity/play sessions
- To set-up, promote & operate children’s birthday parties to achieve department children’s activity budgets through the active promotion of revenue generating activities
- Responsible for member and guest retention by creating a memorable experience for the children and parents.
- Make decisions at the guest contact point to delight the guest without forgoing safety.
- To keep all equipment clean, tidy and well maintained including proper and secure storage.
- To report any damaged or missing items in rooms to the Kid’s Club Supervisor for action and follow up.
- To attend to guests requests courteously and promptly in the course of duty.
- To ensure that all guests enjoy their stay being offered the finest personal service.
- To report any guest comment or complaint.
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Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
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We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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