- Full-Time
- Internship
- SOFITEL
- Rooms
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Sofitel Luxembourg Le Grand Ducal, Luxembourg
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REF76513U
Stagiaire Front Office - Hôtels Sofitel Luxembourg (H/F/X)
Region
Luxury & Lifestyle
Hôtels alliant luxe à la française et gastronomie locale raffinée.
Surplombant la vallée de la Pétrusse, le Sofitel Luxembourg Le Grand Ducal offre une vue exceptionnelle sur le quartier historique de la ville. C'est l'endroit rêvé pour vous plonger dans le charme inénarrable de Luxembourg, tout en profitant d'un accueil et d'installations haut de gamme. L'hôtel est idéalement situé, en plein centre historique et à seulement 10 minutes de l'aéroport.
Le Sofitel Luxembourg Europe est l'unique hôtel 5 étoiles du plateau du Kirchberg. Situé en plein coeur du quartier des institutions européennes et à proximité du nouveau centre des expositions, c'est l'endroit idéal pour les clients en voyage d'affaires ou d'agrément. Vous pourrez vous détendre dans l'un des sites culturels proches de l'hôtel ou réveillez vos papilles dans l'un de nos restaurants.
Vos principales missions sont les suivantes:
- Vous êtes garant(e) du bon déroulement du séjour des invités dans notre hôtel.
- Vous assurez et prenez en charge l’accueil des clients.
- Vous contribuez à la réalisation des objectifs quantitatifs et qualitatifs de votre service (fidélisation client, qualité, etc..)
- Vous anticipez et traitez les éventuelles insatisfactions pour y apporter rapidement une solution.
- Vous êtes l’interlocuteur principal de notre clientèle.
- Vous contribuez à la satisfaction du client, ainsi qu’à sa fidélisation.
- Vous mettez en application les standards de la marque Sofitel et du Groupe Accor.
Etude en Hôtellerie/Tourisme
Expérience souhaitée en Hôtellerie de luxe
Maîtrise de l'anglais courant , une troisième langue est souhaitée
Bonne aisance relationnelle, un esprit d’équipe et un bon sens de l'organisation
Excellente maîtrise du pack office et du logiciel Opéra
AVANTAGES :
- Occuper un poste enrichissant et valorisant par sa polyvalence
- Logement
- Indemnité nourriture mensuelle en fonction de la législation en vigueur
- Cafétéria du personnel
- Uniforme fourni et entretenu
- Travail en journée (pas de coupure)
- 2 jours de repos consécutifs dans la semaine
- Participation aux différents évènements internes (Goûter des Heartists, célébration des anniversaires, soirée du personnel, etc)
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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