- Part-Time
- Internship
- Rooms
- ACCOR
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Sofitel Abidjan Hôtel Ivoire, Abidjan, Côte D’Ivoire
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REF96466P
STAGIAIRE AGENT DE RELATION CLIENT (H/F)
Region
Luxury & Lifestyle
Dans cet hôtel international 5 étoiles d'Abidjan, Sofitel marie luxe français et charme africain. Situé au bord de la lagune Ebrié dans le district d'Abidjan, le Sofitel Abidjan Hôtel Ivoire vous ouvre ses portes avec 423 chambres & suites spacieuses et design avec vue sur la lagune ou le quartier chic de Cocody. Son spa, son fitness, son cinéma 3D, sa piscine extérieure ainsi que ses 4 restaurants et 5 bars vous invitent à la détente. L'hôtel vous accompagne pour vos événements professionnels et privés grâce à ses 19 salles de conférences modernes et équipées et son Palais des congrès de 1650 places. Le Sofitel Abidjan Hôtel Ivoire permet d' allier travail et détente. En plus d'être situé à proximité du centre-ville et du quartier des affaires d'Abidjan, il se trouve en effet à proximité des sites touristiques de Grand-Bassam ou d'Assinie. A 10 minutes de route seulement du Plateau, vous pourrez visiter également la Grande Mosquée d'Abidjan, la cathédrale Saint-Paul et le Musée des Civilisations de Côte d'Ivoire. Le jardin botanique de Bingerville se situe à 45 minutes en voiture.
Mission de stage
- Répondre aux appels téléphoniques tout en respectant les standards de la marque
- contribuer à la gestion de la relation client et à la satisfaction client sous la supervision des responsables :
Répondre aux besoins des clients
Gérer les plaintes clients
Préparer l’arrivée des VIP : vérifier les chambres, les accueillir...
Suivre le séjour du client
- Renseigner la base de données des préférences clients (ACDC)
- Effectuer le recrutement des clients non encore membre ALL
- Proposer la vente des services de l’hôtel
- Diplôme supérieur en Hôtellerie ou diplôme équivalent
- Anglais courant
- Excellente communication orale et écrite
- Sens du service client et de l’accueil
- Maitrise de soi et empathie
- Courtoisie et diplomatie
- Esprit d’équipe et bonne capacité d’écoute
- Eloquant
- Excellente présentation
- Souci du détail
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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