Company Description
Company Description
Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.
Job Description
- Maintain complete knowledge of and comply with all departmental policies, service procedures, standards, and Delmonico Steakhouse service expectations.
- Support Servers and other Front of House team members in delivering attentive, efficient, and personalized service.
- Anticipate guest and service team needs and respond promptly and professionally.
- Greet and acknowledge guests in a warm, courteous, and professional manner when interacting with them throughout the dining experience.
- Assist with the delivery and presentation of food and beverages to guest tables in accordance with service standards.
- Ensure food is delivered to the correct table and assist Servers with proper placement and clearing of dishes.
- Maintain complete knowledge of menu items, ingredients, preparation methods, and common guest questions to provide accurate information when appropriate.
- Maintain cleanliness, organization, and proper appearance of guest tables, service stations, side stations, and assigned work areas.
- Clear and reset tables promptly and discreetly while minimizing disruption to the guest experience.
- Replenish water, bread service, silverware, glassware, napkins, condiments, and other service items as directed.
- Assist with pre-shift and post-shift setup and breakdown of the restaurant, including stocking service stations and ensuring all required supplies are available.
- Assist with maintaining proper levels of china, glassware, silverware, linens, and other operating supplies.
- Communicate effectively with Servers, Captains, Managers, Culinary, and other departments to ensure smooth service.
- Assist in coordinating the timely delivery of food from the kitchen to the dining room.
- Monitor assigned areas throughout service and promptly address cleanliness, presentation, or guest-service needs.
- Handle dishes, glassware, and equipment safely and properly.
- Assist with special events, private dining, large parties, and other outlet functions as assigned.
- Respond appropriately to guest requests and immediately communicate complaints or service concerns to the Server or Manager.
- Maintain a professional appearance and demeanor consistent with luxury hotel and fine-dining standards.
- Maintain strict compliance with all health, sanitation, safety, and hotel requirements.
- Perform additional duties as assigned by the Restaurant Manager, Captain, or other culinary/F&B leadership.
Qualifications
- Previous experience in a restaurant, hotel, or hospitality environment preferred.
- Previous fine-dining or luxury hospitality experience preferred.
- High school diploma or equivalent preferred.
- Ability to communicate effectively in English, both verbally and in writing.
- Ability to maintain a professional and polished demeanor in a high-end dining environment.
- Strong attention to detail and commitment to exceptional guest service.
- Ability to work effectively as part of a team in a fast-paced environment.
- Ability to anticipate needs and demonstrate a sense of urgency while maintaining composure.
- Ability to handle multiple tasks and priorities during busy service periods.
- Ability to safely lift, carry, and transport food, dishes, glassware, and service equipment.
- Ability to stand and walk for extended periods.
- Must be available to work flexible schedules, including evenings, weekends, and holidays.
Additional Information
What will you bring to this role?
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected
- Create an environment where colleagues are empowered, supported and recognized
- Drive top performance to achieve exceptional results
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:
- Medical, Dental, and Vision Insurance
- Paid Time Off and Holiday Pay
- 401(k) Retirement Savings Plan
- Employee Assistance Program (EAP)
- Colleague Dining Program
- Career Growth and Development Opportunities
- Recognition and Rewards Programs
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
All your information will be kept confidential according to EEO guidelines.
