1. Full-Time
  2. Permanent
  3. Security, Safety & Quality
  4. ACCOR

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NOVOTEL JOHOR BAHRU CITY CENTRE, Johor Bahru, Malaysia

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REF118122S

Security Officer

Region

MEA SPAC


Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.


Job Description

  • In line with the targets, standards and instructions determined by the General Manager, hotel management and Security Manager ensure security and safety across the facility, keep the related records and develop him/herself.
  • Fully perform other duties assigned by the Security Supervisor and other seniors.
  • Ensure the life and property safety of people is his/her area of duty.
  • Greet guests, provide information and guidance to them and bid them farewell.
  • Organise human and vehicle traffic and contribute to the communication between the facility and individuals.
  • Keep watch and remain vigilant at all times during the day and night, gather information and submit it to the respective persons.
  • Carry out initial response to important incidents such as fires, sabotages, injuries, and  fights and report the incident to the respective persons.
  • Be respectful, moderate and polite to managers, seniors and colleagues.
  • Pass on all relevant information to the next security officer on shift.
  • Inform the Security Supervisor of all developments and events that take place in his/her area of responsibility.
  • Is familiar with the procedures to catch and detain criminals.
  • Ensure that all devices and equipment such as walkie-talkies, detectors, telephones etc. are maintained well, clean, charged and operating.
  • Immediately inform his/her supervisor in the event of any bomb or suspicious package call and ensure security around the area where the bomb or suspicious package call has been made.
  • Take part in the Emergency Response Teams.
  • Ensure that the shift area is kept in a clean, orderly and neat manner.
  • Pay attention to keeping logs and records in a proper and accurate manner and control the signatures.
  • Monitor the entry and exit of furniture and equipment (inventory) that need to be removed from the facility for maintenance and repairs and file their records.
  • Protect the hotel’s guests from any external factors that may cause inconvenience.
  • Gather information and pass such information on to seniors rather than disclose information to third parties.
  • When writing an incident report, ensure that the report includes information about the person(s) who committed the act, its location, time, how the incident developed and its consequences.
  • Ensure that employees entering into and exiting from the facility use their ID cards, identify and report to his/her supervisor employees that do not use their ID card to enter or exit, and monitor the situation accordingly.
  • Control the units around the facility and report any suspicious persons or vehicles to his/her supervisor.
  • Use the communication tools (walkie-talkie, telephone) for their proper purpose while on duty.
  • Fully comply with the rules concerning shift changes and ensure that no problems occur.
  • Ensure the security around the areas where explosive and combustible agents for entertainment purposes will be used.
  • Make use of all opportunities for self-development. Eliminate any problems and shortcomings in inspections and controls and report any needs. Make every effort to be the best.
  • To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
  • To implement necessary warnings and departmental trainings in order to save energy inside the facility.  
  • To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
  • Carry out all responsibilities related to the quality management systems implemented at the facilities.
  • Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

  • Minimum 3-5 years of experience as Security Associate in Hotel Operations or Building Operations
  • Strong knowledge of security protocols, procedures, and best practices
  • Excellent observation skills and attention to detail
  • Outstanding interpersonal and communication skills, with the ability to interact professionally with diverse groups of people
  • Demonstrated ability to remain calm, make sound decisions, and take appropriate action in emergency situations
  • Physical fitness and ability to stand for extended periods and perform security-related duties
  • Strong problem-solving skills and the ability to think critically in high-pressure situations
  • Excellent written communication skills for preparing clear and concise reports
  • Flexibility to work various shifts, including nights, weekends, and holidays
  • Ability to work independently and as part of a collaborative team
  • High level of integrity, reliability, and discretion
  • Proficiency in English; knowledge of local languages is a plus

Additional Information

  • Be part of Accor, a global hospitality leader, with access to world-class learning, development, and career mobility across brands and regions.

  • Work in a premium hotel setting with a strong focus on innovation, culinary excellence, and elevated guest experiences.

  • Enjoy competitive benefits, recognition programs, and opportunities to grow your leadership capability.

  • Contribute to Corporate Social Responsibility initiatives, including sustainability, community engagement, and responsible hospitality practices.

Submit resume to hb585-hr@accor.com

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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