Company Description
Company Description
Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.
Job Description
Reporting to the Director of Rooms, the Director of Security is responsible for developing and/or maintaining a pro-active loss prevention program designed to ensure a safe and secure environment for hotel guests and employees.
RESPONSIBILITIES:
- Lead and coach the Security team to achieve exceptional levels of guest service and colleague satisfaction results, through the application of all Corporate and property standards and policies
- Ensure the smooth and efficient operation of the Security Department, constantly monitoring to improve efficiency and service
- Consistent development, support, promotion and enforcement of hotel policy relating to colleague and guest safety and security
- Evaluate, develop and oversee the hotel’s Fire Prevention Programs and Life Safety Systems to include the monthly inspection of all fire extinguishers
- Know and act upon all relevant Federal, State and Municipal Acts
- Train and develop Security & Safety Programs throughout the hotel. Oversee and maintain updated knowledge in relevant Security equipment, systems, procedures and trends
- Oversee and administration of Locking Systems and Key Control Programs (Electronic and Manual)
- Evaluate, develop and oversee the hotel’s Loss Prevention Program and assist with Claims Management
- Chairs and Leads the Health & Safety Monthly Meetings
- Liaise with other Hotel Security and Law Enforcement Agencies
- Assist in planning of VIP, Special Events and Dignitary visits as required.
- Ensure lost and found property procedures are followed accurately and consistently as required.
- Knowledgeable in the use of all security equipment, i.e. radios, cameras, printers, computers and electronic lock systems
- Maintain a positive relationship with all departments at The Fairmont Washington.
- Be available for emergencies
- Budget and long range financial and strategic planning
- Payroll, scheduling of normal roster and special events
- Supervise and train Security Officers
- Complete performance reviews on Security Officers
- Maintain scheduling, vacation days, lieu days and sick day lists
- Carry out investigations pertaining to all security matters
Qualifications
- Minimum 2 years' previous management experience in hotel operations
- University degree or high school diploma
- Extensive experience in Loss Prevention, Life Safety Systems, and Emergency First Aid
- Previous fire training or equivalent experience
- Advanced First Aid and CPR training, certified trainer license preferred
- Previous claims management experience preferred
- Excellent written and oral communication skills
- Excellent interpersonal skills
- Excellent time management and organizational skills
- Knowledge of surveillance equipment
- Knowledge of electronic lock card systems
Additional Information
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:
- Medical, Dental, and Vision Insurance
- Paid Time Off and Holiday Pay
- 401(k) Retirement Savings Plan
- Employee Assistance Program (EAP)
- Colleague Dining Program
- Career Growth and Development Opportunities
- Recognition and Rewards Programs
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
