Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
• To generate and maintain customers of defined accounts / areas through sales activities (face to face sales calls, telephone calls, entertainment).
• To maintain a high level of exposure for the hotel through direct sales, telephone, fax, written communications.
• To ensure comprehensive & complete coverage of own portfolio covering all levels of accounts’ managerial & departmental executives for a comprehensive client servicing, achieving targets and maximum productivity.
• To implement & executes all sales objectives and action plans to reach and exceed targets set.
• To solicit and serve transient and group business & meetings.
• To formulate corporate offer letters and yearly contracts and any other required business correspondence.
• To establish parameters, quotes and negotiate prices with customers for transient and group business.
• To ensure that the response to any business request is actions within 24 hours
• To promote & produce sales leads for the Accor Hotels outside of coverage area.
• To arrange site inspections of hotel.
• To disseminate sales related information to other departments as appropriate.
• To maintain close communication with the Events Management Team in the negotiation process of their accounts.
• To attend all pre-& post – conference meetings, as required, arranged by the Event’s Management Department.
• To follow up with the Events Management Team after the post – event meeting with Thank You calls and send Thank You Letter together.
• To perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
• To handle incoming calls and ensures messages are taken in details are forwarded to the person concerned.
• To attend departmental and communication meeting as requested by Department Head.
• To attend major events in hotel & city as requested by Department Head.
• To closely monitor accounts revenue and business production of own corporate portfolio and that of any assigned Sales Executives.
• To maximize up selling opportunities whenever possible.
• To review direct competition and conducts regular research.
• To establish and maintains files of major accounts and assists Director of Sales in maintaining the accounts management system.
• To ensure that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
• To maintain an up to date account & contact database and details in property management system.
• To ensure comprehensive and up to date knowledge of properties’ unique selling points, features, amenities, services and policies.
• To closely coordinate and communicate with outbound sales office with regards to accounts/markets that are serviced by Outbound Sales.
• To ensure that Accor Hotels Sales & Marketing Policies and Standard Operational Procedures are adhered to at all times.
Additional Information
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
