Rooms Division Manager

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

We are seeking a highly skilled and experienced Rooms Division Manager to join our luxury hotel in Dubai, United Arab Emirates. As a key member of our leadership team, you will oversee all aspects of the rooms division, ensuring exceptional guest experiences and operational excellence.

• Lead and manage the front office, housekeeping, and Spa & Wellness departments to maintain the highest standards of service and cleanliness
• Develop and implement strategies to maximize room revenue and occupancy rates
• Monitor and analyze key performance indicators to drive continuous improvement in rooms division operations
• Ensure compliance with all hotel policies, procedures, and relevant local regulations
• Collaborate with other department heads to enhance overall guest satisfaction and operational efficiency
• Manage departmental budgets, control costs, and optimize resource allocation
• Recruit, train, and mentor rooms division staff to build a high-performing team
• Handle guest complaints and resolve issues promptly and professionally
• Implement and maintain quality control systems to ensure consistent service delivery
• Stay updated on industry trends and implement innovative practices to maintain a competitive edge

• Bachelor's degree in Hospitality Management or a related field
• Minimum 5 years of experience in hotel management, with a focus on rooms division or front office management
• Proven track record of leadership in luxury hotel environments
• Extensive knowledge of hotel management systems and revenue management practices
• Strong financial acumen with experience in budgeting and cost control
• Excellent problem-solving skills and ability to make decisive actions in high-pressure situations
• Outstanding communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels
• Demonstrated ability to lead and motivate teams to achieve exceptional results
• In-depth understanding of front office and housekeeping operations
• Proficiency in using hotel management software and systems
• Strong attention to detail and commitment to maintaining high standards of cleanliness and guest satisfaction
• Ability to work flexible hours, including evenings, weekends, and holidays as required
• Additional certifications in hospitality management are preferred

Ennismore brings together talented teams, from unique brands, to create a culture that is entrepreneurial and purpose-driven in everything we do. We’re the fastest-growing lifestyle hospitality company, and we’re not slowing down. We’re expanding into new countries and cities, creating exciting opportunities.

Inspiring Discovery

Our purpose is to Inspire Discovery for our guests, but we also look to inspire our teams. We inspire our teams to discover their best self through learning opportunities, to grow and to be inspired to make a positive impact on local communities.

Inclusive Culture

Our culture is purpose-driven, dynamic and inclusive which puts our community at the heart of everything we do. We’re open minded, we celebrate difference, welcome diversity of thought and accept people for who they are, allowing them to bring their whole self to work.

Global Perks

Being part of the Ennismore family comes with some incredible perks, including everyone’s favourite, our global discounts programme with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.