Room Service Order Taker

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Answer incoming calls for room service orders in a polite and professional manner
• Accurately record guest orders and special requests
• Suggest and upsell menu items to enhance guest experience and increase revenue
• Coordinate with kitchen and service staff to ensure timely order preparation and delivery
• Ensure all orders are entered correctly into the POS system
• Follow up with guests to confirm satisfaction and resolve any issues
• Maintain knowledge of menu items, ingredients, and preparation methods
• Handle guest complaints or escalate to the supervisor when necessary

Diploma or Degree equivalent (Hotel Management preferred)