Room Attendant

Job Purpose

To carry out allocated cleaning duties, achieving established standards of cleanliness and presentation to meet guests needs and exceed their expectations in regard to the cleanliness of the room areas of the hotel.

Reporting Lines

• Executive Housekeeper/ Housekeeping Manager/ Rooms Division Manager
  • Room Attendant

Key Interactions

Internally

• Other internal departments

Externally

• Hotel Guests

Primary Responsibilities

• Provide passionate and friendly service to external and internal guests at all times
• Service and clean all allocated guest rooms, ensuring all tasks are completed at or above the required standard and within the required timeframes set
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Comply with all guest privacy and security procedures
• Attend a daily briefing session to receive up to date information on the daily activities and to sign and be responsible for a master key on a shift-to-shift basis
• Stock and maintain the housekeeping trolley, ensuring adequate supplies are available and the trolley is presentable at all times
• Remove room service trays and trolleys to an appropriate storage area as required
• Be trusted to follow correct procedures for all lost property items
• Notify the appropriate person of all maintenance problems, damaged equipment and missing items, immediately
• Handle all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
• Ensure that you are adhere to Accor Apartments & Leases grooming policy; ensure that you are wearing correct uniform, with name badge visible
• Undertake special cleaning projects, as directed

Financial Performance

• Consider the financial impact on Accor for all activities and commitments

Accor Representation

• Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally
• Represent Accor to key suppliers and partners
• Take every opportunity to be an Accor advocate by actively promoting special offers, services and facilities available within Accor

Management and Leadership

• Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions
• Empower high performers and innovators whilst fostering entrepreneurial spirit

Guest Relations and Heartist

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
• Support and value the contributions of all team members, creating trust and empowering our people
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency

Workplace Health and Safety (WHS)

• Contribute to building and maintaining a culture that values effective and proactive WHS management
• Demonstrate personal commitment to maintaining a safe workplace at all times, including your own behaviours and practices
• Abide by the Accor WHS policy and related policies and procedures and fulfil any legislated requirements
• Participate in consultation regarding matters pertaining to your health and safety and that of your colleagues
• Report any health or safety hazards or incidents, faults, repairs, cleaning needs and accidents to your manager and record on the appropriate form immediately following accident. Participate in any required actions following the incident
• Participate in any training or education to assist you in performing your tasks safely, and always follow any reasonable instruction or procedure relating to health and safety
• Use safe manual handling techniques, practice safe work habits following Accor health, safety and environment policies, wear protective clothing provided where necessary and take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment
• Maintain procedures to minimise our impact on the environment and prevent pollution
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your manager
• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturers specifications
• Be fully conversant with departmental fire and evacuation procedures

Environment

• Support Accor’s commitment to "Planet 21” (saving energy, recycling, sorting waste etc.) as well as Accor’s Planet 21 Commitments
• Demonstrate commitment and cooperation with Accor’s Planet 21 program

Other

• Take responsibility to ensure all required tasks are completed accurately and within given time frames
• Participate in scheduled training and development programs provided by Accor
• Abide by the Accor policies in relations to equal employment opportunity and harassment in the workplace
• Create a culture of inclusion and diversity allowing all team members to Feel Welcome and Feel Valued
• Abide by all Accor policies with special note of Accor primary policies and the Competition and Consumer Act Policy
• Attend and contribute to team and departmental meetings
• In line with the Accor Talent & Culture strategy, undertake and complete additional projects as required
• Ensure Hotel, Customer and Employee information or transactions are kept confidential during or after employment with the company
• Follow Company procedures with respect to grooming, performance and conduct standards, workplace health and safety, emergency procedures and all other property policies and procedures as detailed in the team member handbook, department procedure manuals and company policy manuals
• Any other reasonable tasks requested by your manager

Profile

Knowledge and Experience

• Previous experience in a similar role
• Experience with industrial cleaning equipment and products
• Good physical health and stamina
• Excellent organizational skills

Competencies

• Strong focus and passion for hotel operations
• Sound understanding of emerging trends in the industry
• Time management skills with the ability to multitask
• Strong personal integrity
• Entrepreneurial spirit with drive, ambition and high level of energy
• Good interpersonal skills with ability to communicate with all levels of team members and guests
• Flexible and able to embrace and respond effectively to change
• Role model in Accor values and Heartist culture

By signing this document, the team member confirms their knowledge of the content.

This job description is not exhaustive and will evolve as Accor’s organisational needs change. Accor reserves the right to amend this job description at any time.

I ___________________________________________ have read and understood the above duties and responsibilities and accept the job description in the entire contents and agree to perform the duties as set out to the performance standards required.

Team Member Signature:_________________________________ Date:________________

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.