Laundry Valet, The Savoy Hotel

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025

• HR in Hospitality Awards 2025:

  • 🏆 Excellence in Employee Experience

  • 🏆 HR Team of the Year

  • 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster

• Institute of Hospitality Awards 2025

  • 🏆 Talent Development Team of the Year

Job title: Laundry Valet

Department: Housekeeping

Inspired & supported by: Laundry Manager

Salary: £34,322 including service charge

Your purpose will be:

To be a key player at the heart of our operation. Taking pride in providing a high standard of work in the linen room with guest and colleague laundry, dry cleaning and pressing.

You will be accountable for:

• Preparing the linen to help set the teams up for success during the day.
• Handling guest requests, belongings and personal items with the utmost care, security and discretion.
• Preparation and delivery of essential stock promoting a one team mind set
• Keeping a clean and tidy work environment at all times

Your key responsibilities & contribution will be:

• Collecting, processing and delivering laundry, dry cleaning and pressing for guests
• Assist with packing/unpacking/room moves for guests
• To accurately record and charge all items
• Sewing and garment repairs
• To operate laundry equipment correctly
• To assist in controlling linen stocks and linen inventories
• To accurately process and distribute staff uniforms communicating damage and missing items
• To ensure all communications with guests are in line with service standards
• To keep the linen room and equipment clean and tidy at all times
• Other duties as specified by Housekeeping leadership

What you will need to do this role:

Essential:

• The ability to prioritise and organise yourself
• Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
• Able to work under pressure and at high speed.
• Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
• CAN DO attitude and able to adapt to changes
• Problem solving abilities
• Attention to detail
• Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly
• The desire to develop your skills to include luggage service, laundry services and other operating equipment (shampoo machine, washing machines, dryers, ironer)

Desirable:

• 1 year minimum experience in the Hospitality Industry preferred. And 6 months minimum in laundry.
• Flexibility. Working between Monday to Sunday.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

• Competitive salary, pension, and life assurance
• 31–33 days of holiday (including public holidays)
• Cashback for wellbeing/healthcare expenses & Perkbox
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay at The Savoy after probation
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access, cycle-to-work scheme and Virgin Active membership discount
• Season ticket loan for commuting
• Employee assistance program
• Optician reimbursements, and local discounts for F&B and retail