- Full-Time
- Temporary
- IBIS
- Rooms
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ibis Nuernberg City am Plaerrer, Nuremberg, Germany
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REF3870I
Front Office Manager (m/w/d)
Region
Europe and North Africa
Für unser Hotel suchen wir zum nächstmöglichen Zeitpunkt oder nach Vereinbarungen einen Front Office Manager (m/w/d) als Elternzeitvertretung.
Das ibis Nürnberg am Plärrer bietet viele Vorzüge: In den 155 Zimmern schlafen unsere Gäste tief in Sweet Bed by ibis Betten. Morgens stärken Sie sich an unserem reichhaltigen Frühstücksbuffet mit frischen Waffeln. Die Veranstaltungen finden in unseren 3 Tagungsräumen perfekte Bedingungen. Ferner sind Arbeitsplatz und Wi-Fi in jedem Zimmer inklusive. Dank der zentralen Lage ist die Altstadt schnell erkundet.
Was wir bieten:
- weltweit Erfahrung sammeln. Entdecken Sie grenzenlose Möglichkeiten in 5000 Hotels in über 100 Ländern.
- von Vorzugspreisen auf der ganzen Welt und vielen weiteren Vorteilen mit Ihrer Heartist Rabattkarte profitieren.
- auf verschiedenste Lern- und Weiterentwicklungsprogramme unserer Akademie zugreifen.
- sich aktiv an Initiativen zum Aufbau einer integrativeren und nachhaltigeren Welt beteiligen.
- kostenfreie Arbeitskleidung inklusive Reinigung
- kostenfreier Parkplatz direkt am Hotel
- Kostenbeteiligung an deinem Jobticket
- 13. Gehalt
Was Dich erwartet:
- Gesamtverantwortung für den Front-Office-Bereich (Rezeption, Night Audit sowie Guest Relations und Reservierung)
- Führung, Motivation und Einsatzplanung des Front-Office-Teams
- Ansprechpartner für den Gruppenreservierungsbereich
- Gewährleistung eines exzellenten Gästeservices und professionellen Beschwerdemanagements
- Enge Zusammenarbeit mit anderen Abteilungen
- Umsetzung und Kontrolle von Markenstandards, Service- und Qualitätsrichtlinien
- Überwachung von Kassenführung, Abrechnungen und Tagesabschlüssen
- Analyse von Gästefeedback und Ableitung von Verbesserungsmaßnahmen
- Schulung und Weiterentwicklung der Mitarbeitenden
Was Du mitbringst:
- Abgeschlossene Ausbildung oder Studium im Hotelfach oder Tourismus
- Mehrjährige Berufserfahrung am Front Office, idealerweise in leitender Funktion
- Ausgeprägte Führungs- und Kommunikationsfähigkeiten
- Sehr hohe Service- und Gästeorientierung
- Organisationstalent und Flexibilität
- Sehr gute Deutsch- und Englischkenntnisse, weitere Fremdsprachen von Vorteil
- idealerweise sicherer Umgang mit gängigen Hotelsoftware-Systemen (z.B. Opera Cloud)
Wachsen, lernen und Spaß haben:
- Entwickele Dein Talent durch die Lernprogramme der Accor Academy
- Nutze die Gelegenheit, dich innerhalb deines Hotels und weltweit weiterzuentwickeln
- Trage zu unserer lokalen Gemeinschaft bei und leiste einen Beitrag durch unsere Sustainability Aktivitäten
- Profitiere von unserer ALL Heartists Card und dem Angebot von Sondertarifen und anderen Vorteilen für Mitarbeiter in ACCOR Hotels weltweit
- Verdiene ein attraktives Vergütungspaket
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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