Company Description
Ready to take your career to the next level? We’re looking for a Reservations Manager to turn strategy into results. In this exciting role, you’ll oversee the day-to-day operations of our Reservations team, ensuring everything runs smoothly and delivering standout guest experiences.
Located in Melbourne’s vibrant inner-north, we are a leading conference venue and leisure destination offering contemporary accommodation, stylish dining, and versatile event spaces in the heart of Preston. With 383 guest rooms, 13 conference and event venues, and two on-site dining outlets, our property caters to both corporate and leisure clients.
Easily accessible via the 86 tram and Mernda train line—both within walking distance—and with over 400 on-site parking spaces, our property is ideally positioned. We pride ourselves on delivering professional service, memorable experiences, and flexible solutions to meet the evolving needs of our diverse clientele.
Job Description
- Lead, coach and develop the Reservations team to deliver service excellence and achieve revenue targets
- Oversee daily reservations operations to ensure efficiency, accuracy, and high-quality guest interactions
- Manage occupancy forecasting, yearly projections, and monthly revenue objectives in collaboration with senior management
- Analyse booking trends, occupancy patterns, and performance metrics to inform strategic decisions
- Handle all reservation enquiries professionally, identifying opportunities to upsell and maximise revenue
- Monitor and optimise room availability, rate structures, and inventory across PMS, GDS, and online distribution channels
- Oversee group bookings, special allocations, promotional inventory, and key account reservations
- Ensure accuracy of reservation data, reporting, and communication to maintain operational integrity
- Maintain strong product and market knowledge to drive occupancy and revenue performance
Qualifications
- Previous hospitality experience with a minimum 1 year of experience in a Reservations leadership role
- Strong knowledge of Property Management Systems (Opera), GDS, and booking platforms
- Proven ability to lead, coach, and develop high-performing teams
- Analytical skills
- Excellent communication and stakeholder management skills
- High level of attention to detail and commitment to accuracy
- Ability to thrive in a fast-paced, high-volume environment while remaining composed under pressure
- Strong organisational and time management skills
- Full Australian working rights
Additional Information
What we offer
- Free on-site car park
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
