__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Brands__ MOVENPICK

__vacancyopjusttionswidget.opt-Job Category__ Sales & Marketing

Job Description

Identify reservation needs and determine appropriate room type
Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue.
Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
Process and confirm guest room reservations made by clients on the phone, letter or fax
Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
Show complete product knowledge, understand rate structure and apply rate management
Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor
Promote and maintain good public relations and endeavors to maximize business
Maintain an accurate room status at all times
Ensure all incoming calls are answered as per hotel standards; information received by fax is inputted and check constantly the incoming e-mails
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by Supervisors.

Qualifications

Diploma education
Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

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