- Full-Time
- Permanent
- MERCURE
- Rooms
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Mercure Marseille Centre Bompard La Corniche, Marseille, France
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REF85909G
Réceptionniste (H/F/X)
Region
Europe and North Africa
Rejoins notre équipe de réception au Mercure Marseille Centre Bompard La Corniche !
Un hôtel 4 étoiles au cœur de Marseille, avec 55 chambres, 1 salle de séminaire, un restaurant “Mesoya”, une piscine et un bar
- Assurer à la clientèle un accueil chaleureux, efficace et conforme aux standards de la marque
- Effectuer les procédures informatiques et administratives liées aux check-in/check out sur le système informatique en place dans l’hôtel
- Renseigner le client sur les services proposés par l'hôtel
- Assurer la satisfaction permanente du client en offrant une prestation de qualité tout au long de son séjour
- Garantir le suivi du séjour des clients par la communication des informations importantes à ses collègues et supérieurs
- Répondre aux appels téléphoniques et prendre les réservations
- Vérifier les garanties et les réservations des clients
- Tenir, vérifier et contrôler sa caisse personnelle
- Répondre aux différentes demandes des clients et assure leur suivi afin de garantir leur satisfaction
- Renseigner les clients sur les informations touristiques
- Réaliser les différents projets confiés par sa hiérarchie
- Maîtrise du français et de l'anglais ; la maîtrise d'une troisième langue est un atout.
- Expérience antérieure en réception ou dans un poste similaire dans le secteur de l'hôtellerie
- Connaitre le PMS FOLS serait un vrai plus
- Excellentes compétences en service client et capacité à gérer des situations variées
- Aisance téléphonique et maîtrise du standard téléphonique
- Sens de l'organisation, autonomie et capacité à travailler en équipe
- Présentation soignée et attitude professionnelle
CDI 39h/semaine, horaires tournants (notre réception est ouverte 24/7).
Salaire : 2079,53€ brut mensuel
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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