Quality & Sustainability Manager

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Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Quality Management:

• Establish and uphold the highest quality standards across all resort departments—front office, guest services, housekeeping, food & beverage, spa, and recreational facilities—to meet luxury guest expectations.

• Conduct rigorous, scheduled quality audits and inspections to ensure compliance with Rixos brand standards and health & safety protocols.

• Analyze guest feedback from surveys, online reviews, and direct communications to identify trends and drive continuous service excellence.

• Collaborate with department heads to deliver ongoing, bespoke training programs focused on luxury service delivery, hygiene, and operational excellence.

• Develops and implements quality management strategy and plans, including resource, systems, timescales, financials, to support, contribute to, and integrate within, the organization’s annual business plan and long-term strategy.

• Responsible to ensure all SOP’s are in place for all departments as a part of ISO implementation.

Sustainability Management:

• Develop and execute an integrated sustainability strategy aligned with Rixos Group’s CSR commitments and local environmental regulations.

• Lead initiatives to optimize energy efficiency, water conservation, and waste reduction across the resort, including guest engagement programs promoting sustainable practices.

• Drive sustainable procurement by prioritizing eco-friendly, ethically sourced, and local products that enhance the guest experience and reduce environmental impact.

• Implement innovative waste management solutions to minimize landfill waste, including comprehensive recycling, composting, and elimination of single-use plastics.

• Foster partnerships with local communities, environmental organizations, and suppliers to support regional sustainability efforts and social responsibility projects.

Cross-Functional & Strategic Leadership:

• Champion continuous improvement projects that enhance both quality and sustainability, driving operational efficiencies without compromising luxury standards.

• Identify and mitigate risks related to quality failures or environmental non-compliance, maintaining the resort’s reputation for excellence.

• Manage the budget and resources allocated for quality assurance and sustainability initiatives to maximize ROI.

• Act as the primary liaison for quality and sustainability matters during inspections, audits, and brand evaluations.

• Stay informed of the latest trends in luxury hospitality quality and sustainability, introducing cutting-edge practices and technologies to the resort.

Education:

• A master’s degree or relevant certification in Quality Management, Sustainability, or Environmental Management is highly desirable.

Professional Experience:

• Minimum 3-5 years of experience in quality assurance and sustainability roles within the luxury hospitality sector, preferably in a 5-star hotel or resort environment.

Certifications (Preferred):

• Certified Quality Auditor (CQA), Six Sigma, or ISO 9001 Quality Management certification.

• LEED, Green Globe, EarthCheck, or other recognized sustainability/environmental certifications.

• HACCP certification or other food safety-related qualifications for F&B quality oversight.

Skills & Competencies:

• Deep understanding of luxury hospitality standards and guest service excellence.

• Strong knowledge of environmental regulations, sustainability best practices, and energy/resource management in the hospitality industry.

• Excellent analytical skills with the ability to conduct audits, analyze data, and implement continuous improvement plans.

• Proven leadership and project management capabilities, able to lead cross-functional teams and drive initiatives to completion.

• Exceptional communication and interpersonal skills to engage effectively with internal teams, suppliers, guests, and external auditors.

• Proficiency in quality management and sustainability software/tools, as well as Microsoft Office Suite.

• Ability to work under pressure in a fast-paced luxury environment while maintaining attention to detail.