Pastry Sous Chef

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Pastry Sous Chef. The Pastry Sous Chef reports to the Executive Pastry Chef and plays a key leadership role within the Pastry Department, supporting the execution of pastry and dessert operations across Fairmont Southampton's restaurants, lounges, banquets, in-room dining, specialty outlets, and special events. This hands-on culinary leader assists in overseeing daily production, colleague development, operational excellence, quality assurance, and cost control while ensuring all pastry offerings reflect Fairmont and Accor luxury standards. The Pastry Sous Chef inspires creativity, fosters teamwork, and contributes to the delivery of exceptional guest experiences through outstanding pastry execution.

Key Responsibilities

Pastry Operations & Quality Assurance

• Assist the Executive Pastry Chef in managing the daily operations of the Pastry Department.
• Oversee pastry production and service during assigned shifts, ensuring consistency, quality, and timely execution.
• Support pastry operations across restaurants, banquets, specialty events, in-room dining, and resort activations.
• Ensure the highest standards of product quality, flavor, presentation, and portion consistency.
• Maintain full knowledge of all pastry menus, seasonal offerings, promotions, amenities, and special event requirements.
• Ensure allergen awareness, dietary accommodations, and special guest requests are properly communicated and executed.
• Uphold Fairmont brand standards, LQA standards, and guest experience expectations.

Menu Development & Culinary Innovation

• Support the development, testing, and implementation of new dessert, bakery, chocolate, confectionery, and specialty pastry offerings.
• Contribute creative ideas that enhance the resort's luxury positioning and culinary reputation.
• Assist with recipe development, plating standards, and product specifications.
• Monitor industry trends and guest preferences to identify opportunities for innovation.
• Ensure recipe consistency through proper documentation and adherence to established standards.
• Support the creation of custom cakes, VIP amenities, holiday offerings, and specialty event displays.

Team Leadership, Training & Development

• Train, mentor, and supervise Pastry Cooks, Bakers, Commis Chefs, and other pastry team members.
• Support recruitment, onboarding, scheduling, and colleague development activities.
• Foster a positive, collaborative, and inclusive work environment.
• Provide real-time coaching and feedback to maintain high standards of performance.
• Assist in identifying and developing high-potential culinary talent.
• Support performance management processes and address performance concerns in accordance with company policies.
• Lead by example through professionalism, culinary expertise, and commitment to excellence.

Financial Management & Inventory Control

• Assist in monitoring food costs, labor productivity, and departmental expenses.
• Support inventory management, ordering, receiving, and storage of pastry ingredients and supplies.
• Ensure proper product rotation, labeling, and storage procedures.
• Monitor waste, yields, and portion control to maintain profitability targets.
• Collaborate with Purchasing to source quality ingredients while maintaining budget objectives.
• Support annual budgeting, forecasting, and cost-control initiatives as required.

Foody Safety, Compliance & Maintenance

• Ensure full compliance with HACCP, food safety regulations, sanitation standards, and company policies.
• Maintain cleanliness, organization, and proper sanitation throughout all pastry production areas.
• Complete temperature logs, cleaning schedules, production records, and compliance documentation accurately.
• Ensure all pastry equipment is maintained in excellent working order and report maintenance concerns promptly.
• Promote safe work practices and proper equipment use throughout the department.
• Support internal audits and food safety inspections as required.

Sustainability & Responsible Sourcing

• Support Fairmont and Accor sustainability initiatives related to responsible sourcing and waste reduction.
• Participate in food waste monitoring and reduction programs.
• Promote environmentally responsible practices within pastry operations.
• Support local sourcing initiatives where appropriate.
• Assist in identifying opportunities to improve efficiency while minimizing environmental impact

Guest Experience & Cross-Department Collaboration

• Collaborate closely with Culinary, Stewarding, Banquets, Restaurants, Events, and Food & Beverage leadership teams.
• Participate in special events, culinary activations, media opportunities, and VIP functions as required.
• Engage with guests and clients to support customized pastry experiences and event requirements.
• Respond promptly and professionally to guest feedback and service concerns.
• Support resort-wide culinary initiatives and special projects.
• Flexibly assist other culinary operations as business needs require.

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• Minimum 4-6 years of progressive pastry experience within luxury hotels, resorts, fine dining establishments, or high-volume pastry operations.
• Previous experience in a Pastry Sous Chef, Senior Pastry Chef de Partie, or similar supervisory role preferred.
• Experience supporting large-scale banquet operations, multiple outlets, and special event production.
• Demonstrated expertise in baking, pastry production, desserts, chocolate work, and confectionery.

Education

• Formal culinary training in Pastry Arts, Baking, Culinary Arts, or a related discipline required.
• Professional pastry or baking certification preferred.
• Food Safety, HACCP, or equivalent sanitation certification preferred.

Competencies, Knowledge & Skills

• Strong technical knowledge of pastry, baking, chocolate, sugar work, confectionery, and dessert production.
• Demonstrated creativity and passion for innovation.
• Strong leadership, coaching, and team-development skills.
• Excellent organizational and time-management abilities.
• Solid understanding of inventory control, food cost management, and labor productivity.
• Strong knowledge of food safety, sanitation, and HACCP requirements.
• Ability to multitask and work effectively under pressure in a fast-paced luxury environment.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and culinary inventory systems is an asset.

Personal Attributes, Culture & Values

• Passionate, creative, and highly detail-oriented.
• Positive and collaborative leader with a strong commitment to team development.
• Professional, dependable, and accountable.
• Dedicated to delivering exceptional quality and memorable guest experiences.
• Adaptable and able to thrive in a high-volume luxury resort environment.
• Committed to continuous learning and culinary excellence.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Circumstances

• Flexibility to work a variety of shifts including mornings, evenings, weekends, holidays, and extended hours as required by operational needs.
• Ability to stand for extended periods and work in hot, fast-paced kitchen environments.
• Ability to lift moderate weights and safely operate kitchen equipment.
• Employees may be required to support multiple culinary outlets and banquet operations across the resort based on business requirements.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.