Operations Manager

Ibis Styles York is a fully refurbished hotel, blending modern design with local history and culture. It is uniquely themed, offering exciting architecture, vibrant interiors, and Instagram-worthy spaces. Guests enjoy creative, comfortable rooms with modern amenities, including high-speed Wi-Fi. The hotel’s shared spaces are perfect for connecting with fellow travellers.

The culture in the hotel is very important, and that is, trying to deliver the Hotel’s goals and objectives whilst at the same time creating a fun and great work/life balance for all!

Our Operations Manager at Ibis York should be supportive, proactive, analytical, and entrepreneurial; creating extraordinary experiences for our guests, fostering an empowered environment for our Splendid Family Members, whilst supporting and working closely with the General Manager to drive and achieve quality results, reflecting the company culture and values.

As Operations Manager, your key responsibilities will include:

• Oversee daily hotel operations: Manage the smooth operation of all hotel departments, including front desk, housekeeping, food & beverage, and maintenance.
• Replace the General Manager when in their absence
• Manage staff: Supervise, train, and motivate hotel staff to ensure excellent guest service and efficient operations, while also handling recruitment, performance management, and fostering a positive work environment to support staff development and retention.
• Budget management: Monitor and manage hotel expenses and budgets to ensure financial targets are met, including overseeing banking activities, managing cash flow, and ensuring accurate financial reporting and reconciliation.
• Commercial Management: Stay engaged with the hotel's local environment, manage its commercialization, ensure accurate information on TARS and websites, monitor service quality through guest feedback, collaborate with the General Manager on the sales plan, and oversee the operation of hotel points of sale
• Ensure guest satisfaction: Address guest complaints, resolve issues, and ensure a high standard of customer service is maintained.
• Maintain safety and cleanliness standards: Ensure the hotel complies with health and safety regulations, support external auditors during their audits, and ensure all necessary documentation and procedures are in place to maintain cleanliness and safety across all areas.
• Implement operational procedures: Develop and enforce standard operating procedures for various hotel functions to ensure consistency, while adhering to brand standards to maintain the quality and reputation of the hotel.
• Collaborate with the Region or Network: Work with marketing, sales, and other departments to drive occupancy and improve service offerings.
• Monitor inventory and ordering: Ensure adequate stock levels of supplies for hotel operations and manage ordering and inventory control.

Key experience include:
• Proven experience as an Operations Manager, with strong commercial acumen and the ability to drive sales
• Financially able to take appropriate action where necessary and get fully engaged in budget setting – to own the business
• In-depth knowledge of the local market and a solid network within the industry.
• Expertise in business planning, developing and implementing innovative initiatives to enhance guest experiences and drive revenue.
• Up-to-date knowledge of statutory obligations, including health and safety, compliance, and capex management
• Exceptional people management skills, with a track record of coaching, developing, and inspiring teams.
• Sharing the goals and value of the group within your team to drive team buy in and loyalty

We offer:
• Heavily discounted hotel stays and food & beverage discounts at Accor Hotels and Resorts Worldwide
• Wage stream – Stream up to 50% pay as it is earned and set automatic savings to support your financial well-being
• Splendid Family discounts across our group - on accommodation, food and drink
• Company Pension salary sacrifice scheme
• Life Assurance
• Automatic Enrolment into a workplace pension scheme
• 28 holiday days
• Apprenticeship programmes available
• Learning and Development Opportunities
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid