Duty Manager

Ibis Perth is embarking on an exciting transformation, with a complete refurbishment set to elevate our venue to new heights! Located in the heart of the vibrant West End of Perth CBD, just 300m from the bustling Murray and Hay Street shopping malls, our hotel will soon feature a fresh and modern dining experience. With 192 air-conditioned rooms and an inviting elevated Bar and all-day dining outlet that serves delicious meals and refreshing beverages, with our new look and feel we’re ready to make a lasting impression on our guests.

As the Duty Manager, you will work alongside the Front Office Manager to oversee the daily operations of the Front Office department, ensuring seamless team coordination and the delivery of outstanding guest service during your shift. Your leadership will play a crucial role in fostering a positive and efficient environment while maintaining the highest standards of guest comfort.

Key Responsibilities:

• Supervise, support, and train Front Office Team Members to ensure they meet performance expectations.
• Lead by example, delivering passionate, knowledgeable, and friendly service to every guest at all times.
• Address and resolve guest concerns or feedback promptly and professionally.
• Implement initiatives that boost team productivity and morale.
• Actively promote the Accor Live Limitless Loyalty Program.
• Flexibility to work a rotating 7-day roster, including AM, PM, and night shifts as needed.

We are looking for an individual who is well-presented, professional, and has a strong passion for hotel operations and delivering exceptional service. You should possess a positive attitude and the ability to thrive in a dynamic environment.

• Previous experience in a similar role, including Front Office GSA, Supervisor, or Duty Manager (minimum of 2 years).
• Approved Manager Licence and RSA.
• Strong problem-solving and analytical abilities.
• Exceptional customer service skills, with the ability to motivate and inspire your team.
• Excellent time management and multi-tasking skills.
• Experience with Opera is desirable.
• Availability to work across a flexible 7-day roster

What’s in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide.
• Access to learning and development programs through Accor Academies.
• Career advancement opportunities within Mercure Perth and globally across Accor’s extensive network.
• Opportunity to make a difference through our Corporate Social Responsibility initiatives.

Our Commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Join us at Mercure and ibis Perth, where your passion for sales and events will thrive in a dynamic and supportive environment.

Apply now to embark on a rewarding career journey with Accor!