Company Description
Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.
Mercure Sydney Macquarie Park is located just 20-minutes from Sydney CBD via car or Sydney's Metro network. Only a few minutes from major business parks, adjacent to Macquarie University Hospital and Macquarie University and Macquarie Shopping Centre.
The 120-room hotel combines modern comforts with a calming ambience, perfect for all travellers.
Job Description
What will you be doing?
- Complete audits of daily revenue and postings, making adjustments where needed
- Collate paperwork and reports for finance and management
- Provide efficient guest services including check in/out, request handling and providing hotel information
- Settle and maintain guest accounts, ensuring cashiering is accurate
- Maintain strict security procedures to ensure guest confidentiality and safety
- Maintain the hotels standard of professionalism
- Be analytical and possess an eye for detail
- Assist the Front Office Manager and General Manager in a variety of check and balance procedures
Qualifications
Your Skills and experience include:
- Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
- Ability to navigate through change and provide quick thinking solutions should problems arise
- Clear and confident communication skills – both written and verbal
- Knowledge of Microsoft Outlook, Microsoft Office and Opera Cloud
- Flexibilty to work across a 7 day roster on the overnight shift 11pm-7am
- Valid First Aid and RSA or willingness to obtain
Additional Information
What’s in it for you
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
- Career mobility opportunities within our International Hotel Group
- Global perks in hotels and Accor partners
- Fun, supportive, and collaborative working environment
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note, you will require full working rights in Australia to be eligible for this position.
