Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We have a great opportunity for a Night Manager to join our Front Office management team for 2 nights a week, reporting directly to our Front Office Manager.
This is a casual position where you will be required to cover 2 overnight shifts per week working between 11pm till 7am.
You will be based on the front reception and will be responsible for cross checking and balancing work completed during the day by all outlets. You will ensure the highest level of customer service and professionalism is offered at all times whilst maintaining accuracy and guest confidentiality.
A proactive attitude that translates to a high-performance mind set and an outstanding attention to detail is required for the role and you will have the opportunity to work within a small but awesome Novotel on Newcastle Beach.
What you will be doing:
- Hold responsibility and accountability for the efficient operations of the Hotel on the overnight shift.
- Conduct night audits, ensuring financial transactions and reports are accurate.
- reconcile credit cards, floats and cash handling in line with hotel policies and accounting standards.
- Maintain compliance with hotel’s credit policy and investigate any discrepancies in guest or financial records.
- Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.
- Prepare briefing sheets for all staff, informing them of daily activities, group and VIP arrivals, as well as special requests.
- Oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- Be the first point of contact for all of our guests, ensuring exceptional service and efficiency in check-ins, check-outs and guest queries.
- Manage emergency situations, including medical issues, fire alarms, or security concerns.
- Ensure compliance with hotel policies, procedures and regulations.
Qualifications
Your experience and skills include:
- Service focused personality is essential
- Previous experience in a similar role is highly desirable.
- Excellent communication skills and a strong attention to detail.
- A passion for customer service along with a strong desire to achieve goals and targets.
- Ability to commit to working 11pm till 7am for 2 nights per week.
- Already hold or be able to obtain your - RSA Certificate and Senior First Aid Certificate
Additional Information
What is in it for you?
- Flexible work arrangements, including part-time opportunities, are available.
- Free car parking
- Employee benefits within the exclusive ALL Heartist Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
- Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by the Accor Academy and extensive Learning Management Systems such as Learn Your Way and Typsy.
- Internal recognition events such as tenure milestones.
- Employee Assistance Program.
