Company Description
"Why work for Novotel London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
About the role
We are searching for a fun and enthusiastic full-time Night Auditor at Novotel London Blackfriars. Our Night Auditor will report to the Front Office Manager and work under the direction of the Night Manager during overnight operations. As the hotel’s representative overnight, you will act on behalf of senior management, meeting guest expectations while ensuring a smooth and efficient night operation.
You are required to be fully flexible across week nights and weekends, and the shift patterns generally alternate between 8.45pm until 7.00am OR 9.45pm - 8.00am, four days per week. We also require some flexibility in working occasional day shifts, to cover annual leave and sickness.
Success in this role requires strong organisational and communication skills, a keen eye for detail and the ability to work independently. You will be responsible for completing accurate night audit processes and maintaining the hotel’s financial and operational reporting.
Key responsibilities include
At Novotel London Blackfriars, we love to bring the joy of travel and hospitality to all our guests — and that’s where you come in.
- Conducting end-of-day financial audits, including reconciling accounts, verifying transactions and ensuring accuracy of financial records
- Facilitating check-in and check-out processes during overnight hours, ensuring accuracy of room charges, payments and guest information
- Generating and distributing daily reports summarising financial transactions, room occupancy, and other relevant information for management review
- Acting as the primary hotel representative overnight, ensuring the smooth operation of the hotel in the absence of senior management
- Assisting guests during overnight hours, responding to enquiries, handling reservations and supporting late-night arrivals and early departures
- Proactively resolving guest concerns, aiming for positive and mutually beneficial outcomes
- Monitoring hotel safety and security systems overnight, working alongside the hotel’s dedicated security team, responding appropriately to incidents, alarms, or emergencies and escalating issues as required
- Assisting with the preparation or service of the night menu and ensuring guest requests for food or beverages are handled efficiently
Qualifications
About you…
- Previous experience using a Property Management System (Opera Cloud desirable, but not essential)
- Exceptional customer service skills, communication and time management skills
- A friendly and warm personality with immaculate grooming and presentation
- Ability to work unsupervised
- A willingness to use initiative and strong problem solving skills
- Possess a proactive and resourceful approach with high level of accuracy and attention to detail
Additional Information
Benefits
- Hourly rate: £15.30 per hour
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Training & Development
- Additional holidays with service
- And more: recommend a friend scheme; Employee Advisory Service
Please Note - The successful candidate must already have eligibility to work in the UK
Apply now and be part of our dynamic team!
